Experience

Sette Services LLC

• United States
• Facilities Services
• 1 - 100 Employee

• Founder

  • 2017 - Present

  Sette Services, LLC is a provider of building and grounds maintenance based in Miami, FL and currently serving commercial and residential properties within Central and South Florida. We operate on the belief that the needs of our customers come first. Sette Services ensures quality and integrity, providing our customers with the peace of mind needed to operate their businesses and properties. Sette Services is proud to offer professional, experienced, licensed & insured staff that is 100%… Show more Sette Services, LLC is a provider of building and grounds maintenance based in Miami, FL and currently serving commercial and residential properties within Central and South Florida. We operate on the belief that the needs of our customers come first. Sette Services ensures quality and integrity, providing our customers with the peace of mind needed to operate their businesses and properties. Sette Services is proud to offer professional, experienced, licensed & insured staff that is 100% committed to meeting your expectations from the time of your initial consultation to project completion. Our company’s goal is to satisfy the needs of your business while earning your trust and building long-term relationships. As a result, the majority of our business comes from repeat clients and customer referrals. Through our work, we strive to earn your trust and deliver the finest service in the industry. Show less Sette Services, LLC is a provider of building and grounds maintenance based in Miami, FL and currently serving commercial and residential properties within Central and South Florida. We operate on the belief that the needs of our customers come first. Sette Services ensures quality and integrity, providing our customers with the peace of mind needed to operate their businesses and properties. Sette Services is proud to offer professional, experienced, licensed & insured staff that is 100%… Show more Sette Services, LLC is a provider of building and grounds maintenance based in Miami, FL and currently serving commercial and residential properties within Central and South Florida. We operate on the belief that the needs of our customers come first. Sette Services ensures quality and integrity, providing our customers with the peace of mind needed to operate their businesses and properties. Sette Services is proud to offer professional, experienced, licensed & insured staff that is 100% committed to meeting your expectations from the time of your initial consultation to project completion. Our company’s goal is to satisfy the needs of your business while earning your trust and building long-term relationships. As a result, the majority of our business comes from repeat clients and customer referrals. Through our work, we strive to earn your trust and deliver the finest service in the industry. Show less



Saks Fifth Avenue

• United States
• Retail
• 700 & Above Employee

• Director, Store Operations

  • Feb 2015 - Apr 2017

  Responsible for the overall operations of the store, delivering profit by ensuring the efficient facilitation of the selling process while ensuring operational excellence. Areas of responsibility are inclusive of: receiving and logistics, merchandising, visual design, general office, asset protection, alterations, engineering and on-line order(s) fulfilment. Monitor and control store’s finances and payroll budgets, ensuring proper budget allocation and the delivery of store’s positive… Show more Responsible for the overall operations of the store, delivering profit by ensuring the efficient facilitation of the selling process while ensuring operational excellence. Areas of responsibility are inclusive of: receiving and logistics, merchandising, visual design, general office, asset protection, alterations, engineering and on-line order(s) fulfilment. Monitor and control store’s finances and payroll budgets, ensuring proper budget allocation and the delivery of store’s positive EBITDAR. In partnership with logistics, careful monitoring of store’s overall inventory. Direct and implement proper operational controls. Continuously oversee ongoing construction of pending fine-dining space and communication with corporate executives and construction to ensure timelines are accurately met. New Store Openings – Toronto Queen Street, Toronto Sherway Gardens, Houston Galleria, Brickell Miami Lead and execute operational duties (contract negotiations, develop and implement operational standards) for new store openings. Analyze and recommend allocation and procurement of supplies for all new store openings. Liaise with design, construction and vendors to provide clear communication and ownership of all SFA standards and requirements. Review pro-forma and the establishment and presentation of the pre-opening budget. Realistically determine the readiness of opening dates in accordance with corporate timeline. Ensure success post-opening and acquisition, with minimal obstacles that will affect productivity, the client experience, as well as the bottom line. Regional Store Support – Southeast Region Capacity maximization to improve sales performance across multiple categories and locations of business. Execute and advise store leadership on operational excellence and store standards for Southeast Region.

• Regional Wrap and Pack Manager

  • Sep 2014 - Feb 2015

  Responsible for leading the e-commerce shipping department for the Southeast Region. Visit stores (13 in the region) on a weekly basis to coach wrap and pack supervisors and store leadership on opportunities to improve productivity and execution of corporate standards Manage small carrier partners to ensure the constant flow of merchandise out of stores, during peak periods and store-driven events Analyze and discover potential issues with non-ethical internal and external customers… Show more Responsible for leading the e-commerce shipping department for the Southeast Region. Visit stores (13 in the region) on a weekly basis to coach wrap and pack supervisors and store leadership on opportunities to improve productivity and execution of corporate standards Manage small carrier partners to ensure the constant flow of merchandise out of stores, during peak periods and store-driven events Analyze and discover potential issues with non-ethical internal and external customers, communicating potential issues to the appropriate department for further investigation.



Macy's

• United States
• Retail
• 700 & Above Employee

• Operations Manager

  • Apr 2013 - Sep 2014

  • Support four stores through leading My Macy's process, ensuring operational efficiency, sales, service and profit goal achievement. • Control expense management programs; shortage prevention, staffing and scheduling, merchandise flow, customer service, building and equipment maintenance, housekeeping, and safety standards. • Successfully launched and implemented Omni-channel strategies in five branches.

• Merchandise Team Manager

  • Sep 2012 - Mar 2013

  • Drive and exceed sales goals by developing and executing strategies and determining business-driving opportunities • Analyze merchandising reports to review results and take appropriate action to improve business deficiencies • Direct merchandise receipt placement, replenishment and sales promotion set-up • Coach and develop support teams to reach their full potential • Follow corporate merchandise directives and strategies

• Assistant Operations Manager

  • Mar 2012 - Sep 2012

  • Support My Macy's process and assist the Operations manager in delivering good business strategies and procedures. • Ensured that the Executive team understood our level of exposures from the Risk Management, Shrink, and internal customers standpoint. • Advice and provide input in associates performance review, creating developmental plans and making recommendations on associate advancement with the company.

• Receiving Manager

  • Oct 2010 - Mar 2012

  • Lead Execute and Monitor Inbound and Outbound receiving Process to adhere and follow company standards. • Build partnerships with store Leaders to ensure a seamless flow of merchandise to the sales floor while also complying with shortage reduction strategies. • Coach and motivate over thirty associates to be able to reach their full potential increasing productivity and efficiency.



Private Investors

• Angola Africa

• Project Management Consultant

  • May 2009 - Nov 2009

  • Analyzed available resources and provided recommendations for a series of business investments throughout the region. • Collaborated with private investors and government agencies to develop public works initiatives focusing on low-income youth. • Developed a small resort in a designated location for the purpose of increasing tourism in the area. • Analyzed available resources and provided recommendations for a series of business investments throughout the region. • Collaborated with private investors and government agencies to develop public works initiatives focusing on low-income youth. • Developed a small resort in a designated location for the purpose of increasing tourism in the area.



Universal Building Products

• Wholesale Building Materials
• 1 - 100 Employee

• International Sales Manager

  • Nov 2007 - Feb 2009

  • Responsible for Latin America and Caribbean market development. • Preserve current customer relationships and ensure timely and efficient service. • Research and procure new materials, enhancing service, safety and reliability. • Responsible for Latin America and Caribbean market development. • Preserve current customer relationships and ensure timely and efficient service. • Research and procure new materials, enhancing service, safety and reliability.



Fastenal

• United States
• Wholesale
• 700 & Above Employee

• General Manager

  • Feb 2006 - Nov 2007

  • Responsible for executing local territory sales plan. • Mentoring and developing others to achieve business and personal sales goals. • Established innovative methods to search for new customers utilizing available technology • Responsible for executing local territory sales plan. • Mentoring and developing others to achieve business and personal sales goals. • Established innovative methods to search for new customers utilizing available technology



Delta Air Lines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Duty Manager

  • Apr 2002 - Feb 2006

  • Responsible for the successful execution of ticket counter, gate, and baggage service operations; including, but not limited to, training and development of all corresponding staff, scheduling to ensure proper service and coverage, and baggage service claims. • Ensure the timely and safe turnaround of flights, while delivering exceptional service. • Responsible for the supervision and management of 62 line-level employees and 6 area supervisors. Air Cargo Supervisor – Miami… Show more • Responsible for the successful execution of ticket counter, gate, and baggage service operations; including, but not limited to, training and development of all corresponding staff, scheduling to ensure proper service and coverage, and baggage service claims. • Ensure the timely and safe turnaround of flights, while delivering exceptional service. • Responsible for the supervision and management of 62 line-level employees and 6 area supervisors. Air Cargo Supervisor – Miami, Florida • Responsible for the overall operation of the air cargo facility at the Miami International airport. • Ensured the on time shipping and receiving of customer-owned goods thru leading a team of associates responsible for the areas of shipping and receiving, front counter, drivers and telephone customer service. Show less • Responsible for the successful execution of ticket counter, gate, and baggage service operations; including, but not limited to, training and development of all corresponding staff, scheduling to ensure proper service and coverage, and baggage service claims. • Ensure the timely and safe turnaround of flights, while delivering exceptional service. • Responsible for the supervision and management of 62 line-level employees and 6 area supervisors. Air Cargo Supervisor – Miami… Show more • Responsible for the successful execution of ticket counter, gate, and baggage service operations; including, but not limited to, training and development of all corresponding staff, scheduling to ensure proper service and coverage, and baggage service claims. • Ensure the timely and safe turnaround of flights, while delivering exceptional service. • Responsible for the supervision and management of 62 line-level employees and 6 area supervisors. Air Cargo Supervisor – Miami, Florida • Responsible for the overall operation of the air cargo facility at the Miami International airport. • Ensured the on time shipping and receiving of customer-owned goods thru leading a team of associates responsible for the areas of shipping and receiving, front counter, drivers and telephone customer service. Show less