Experience

Triops Solutions

• Venezuela
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Support Specialist

  • Oct 2020 - Present

  Boca Raton, Florida, United States • Create help desk tickets, troubleshoot, and resolve desktop issues. • Offer new clients training to reduce frustration and improve customer satisfaction. • Study and test new product offerings prior to implementation. • Resolve diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. • Provide Tier 1-2-3 IT support to non-technical internal users through desk side support services.



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• IT Consultant

  • Nov 2020 - Present

  Margate, Florida, United States • Assess system hardware and software and suggest modifications to improve overall performance and implement said modifications. • Respond to support requests from end users and patiently walk individuals through basic troubleshooting tasks. • Explain technical information in clear terms to non-technical individuals to promote better understanding.



Tagat - Kickstarter

• Project Manager

  • Apr 2019 - Present

  Miami, Florida, United States Trying to track in real time RFID chips inside a hotel’s linen, for accurate inventory. • Outline work plans, determine resources, write timelines, and generate initial budgets as part of project scope determination. • Oversee large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders. • Develop project management roadmap to define project objectives, timelines, and milestones.



Best Buy

• Retail
• 700 & Above Employee

• Sales Specialist

  • Oct 2017 - Nov 2020

  Margate, Florida, United States • Maintained current knowledge of applicable sales and product changes to provide best possible service for all customer needs. • Listened to customer details and offered matching solutions to meet wide range of requirements.

• IT Support Specialist

  • May 2013 - Sep 2017

  Caracas, Federal District, Venezuela Started as IT Support and got promoted to Consultant. • Discussed project progress with clients, collected feedback on different stages and directly addressed concerns. • Created service level agreement for IT operational functions and help desk operations. • Evaluated project requirements, specifications and implemented software applications that surpassed client expectations. • Implemented and managed operating systems and software, security systems and intrusion detection systems.