First Officer

• Dec 2019 - Present

Aviation Officer

• Apr 2020 - Present

Soldier

• Feb 2011 - Present

Aviation Officer

• May 2014 - Apr 2020

• Report for drill one weekend a month, two weeks a year, and maintain flight proficiency.• Lead, train, and accountable for 8 Soldiers.• Subject matter expert in the UH-60 A/L/M Blackhawk.• Coordinate employment of Aviation Soldiers and aircraft at all levels, from platoon to battalion and higher, in U.S. and multi-national operations.• Organize, plan, communicate, and execute flight routes, missions, and routine flight training.• Leadership Development Assessment Course Graduate.

Cadet

• Feb 2011 - May 2014

Security Supervisor

• Dec 2016 - Oct 2017

Station Manager

• Jul 2016 - Oct 2016

Customer Service Lead

• Mar 2014 - Oct 2014

• Lead 10 Customer Service Agents by providing daily safety/shift briefs, closing briefs, and sent reports to contract manager.• Checked-in passengers, baggage, and freight for flights, specifically aircraft types B737-800/900.• Accurately collected fares, excess baggage charges, and prepared daily sales reports.• Performed customer service functions in a knowledgeable, safe, and efficient manner.• Maintained awareness of passenger’s needs and conditions prior to boarding.• Advised and handled any passenger or flight safety issues.• Assisted in directing and boarding passengers and carry-on baggage.• Other duties assigned by the Customer Service Manager in accordance with the Customer Service and Ramp Service manuals.• Directly responsible for training newly hired Customer Service Agents at the ticket counter, boarding procedures, and baggage claim, and uniform ordering.• Qualified: Complaint Resolution Officer, Departure Coordinator, Ground Security Coordinator, Trainer

Cargo Customer Service Agent

• Sep 2011 - Mar 2014

• Serve a wide range of clientele in the safe and efficient transport of mail, hazmat, dangerous goods, freight, and other cargo.• Assisted cargo customers by providing rate information, sell cargo space, track & trace freight and resolve customer problems.• Safely move cargo/freight from a warehouse location to airport ramp areas and ensure proper delivery onto the appropriate aircraft.• Successfully built, weighed, and loaded freight pallets to standards and to the airline’s respective policy.• Completed all tasks from Delta’s partners such as Air France, Alitalia, and Virgin Atlantic• Ensured all HVY cargo, Live Animals, Perishables, and other HIGH yielding cargos are being handled according to company standards.• Operated a forklift safely and efficiently to deliver all freight to customers and used it effectively with the freight for any purpose required in the warehouse.