Oscar Pérez Nieto

Director Of Business Operations at CONTACTUS Contact Center
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Contact Information
us****@****om
(386) 825-5501
Location
Puebla, Mexico, MX
Skills

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Carlos Monterrosas

Highly focussed on the achievment of goals. His communication skills improve team performance. Self discipline is one of his skills.

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Credentials

  • White Belt Lean Six Sigma
    LEAN SIX SIGMA INTERNATIONAL
    Jul, 2021
    - Oct, 2024
  • SCRUM FOUNDATION PROFESSIONAL CERTIFICATE (SFPC)
    CertiProf
    Aug, 2019
    - Oct, 2024
  • Executive Coaching Certification (ICT)
    Tecnológico de Monterrey
    May, 2017
    - Oct, 2024
  • Lifelong Learning
    CertiProf
    Aug, 2020
    - Oct, 2024

Experience

  • CONTACTUS Contact Center
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Director Of Business Operations
      • Apr 2020 - Present

    • Director Of Operations
      • Sep 2014 - Mar 2020

    • Director Of Sales Marketing
      • Jun 2009 - Aug 2014

    • Training Manager
      • Jan 2009 - May 2009

    • Labor Relations Manager
      • May 2008 - Dec 2008

  • Schneider Electric
    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • Product engineer
      • May 2004 - Jun 2006

      - UL, ANSI certification assurance- Manufacturing Engineering support- Re-design and product development- Customer complaints- Test plans definition, results analysis and changes validation- Product transfer/Line transfer (USA-Mexico)- Supplie Transfer

    • Quality Control Specialist
      • Mar 2003 - May 2004

Education

  • Universidad Anáhuac México
    Master's degree, Customer Experience Management and Contact Centers
    2021 - 2021
  • Esade
    MBA, Business / Administration / Finance / Marketing
    2006 - 2008
  • Boston University
    Entrepreneurship Week
    2007 - 2007
  • Instituto Tecnologico de Puebla
    Mechanical Engineer, Industrial Mechanics and Maintenance Technology
    1996 - 2001

Community

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