Oscar Perez
Information Technology Operations Specialist at Hopper- Claim this Profile
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English Native or bilingual proficiency
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Spanish Native or bilingual proficiency
Topline Score
Bio
Chris Black
Working with Oscar was such a pleasure. He started out as an intern at Toast and quickly became an essential member of the team; earning himself a full-time spot. Oscar’s experience in the early days of Toast make him a perfect candidate for not just startups on the verge of hyper-growth, but any Helpdesk team. He’s comfortable working with little supervision and always delivers on his assignments. He’s a versatile Helpdesk Analyst and will be a valuable addition to your team.
Palaka Bhattacharya
As the Director of the IT Support team at Toast, Oscar made a lasting impression on me with his dedication to providing end user support, extreme professionalism and sheer hard work. He has a strong sense of urgency on and doesn't object to performing any type of IT task - big or small. He displays an enormous sense of professional maturity despite being so young in his career, and is able to keep his cool even when faced with difficult user situations. He is always eager to learn and within a short time at Toast was able to pick up new skills and became a go-to mentor for newer hires on the team. He was also consistently one of the top performers on the team and a very productive and well-liked, respected member of the team. I would highly recommend Oscar to any organization looking for an IT professional who is highly motivated with an uber strong work ethic to boot.
Chris Black
Working with Oscar was such a pleasure. He started out as an intern at Toast and quickly became an essential member of the team; earning himself a full-time spot. Oscar’s experience in the early days of Toast make him a perfect candidate for not just startups on the verge of hyper-growth, but any Helpdesk team. He’s comfortable working with little supervision and always delivers on his assignments. He’s a versatile Helpdesk Analyst and will be a valuable addition to your team.
Palaka Bhattacharya
As the Director of the IT Support team at Toast, Oscar made a lasting impression on me with his dedication to providing end user support, extreme professionalism and sheer hard work. He has a strong sense of urgency on and doesn't object to performing any type of IT task - big or small. He displays an enormous sense of professional maturity despite being so young in his career, and is able to keep his cool even when faced with difficult user situations. He is always eager to learn and within a short time at Toast was able to pick up new skills and became a go-to mentor for newer hires on the team. He was also consistently one of the top performers on the team and a very productive and well-liked, respected member of the team. I would highly recommend Oscar to any organization looking for an IT professional who is highly motivated with an uber strong work ethic to boot.
Chris Black
Working with Oscar was such a pleasure. He started out as an intern at Toast and quickly became an essential member of the team; earning himself a full-time spot. Oscar’s experience in the early days of Toast make him a perfect candidate for not just startups on the verge of hyper-growth, but any Helpdesk team. He’s comfortable working with little supervision and always delivers on his assignments. He’s a versatile Helpdesk Analyst and will be a valuable addition to your team.
Palaka Bhattacharya
As the Director of the IT Support team at Toast, Oscar made a lasting impression on me with his dedication to providing end user support, extreme professionalism and sheer hard work. He has a strong sense of urgency on and doesn't object to performing any type of IT task - big or small. He displays an enormous sense of professional maturity despite being so young in his career, and is able to keep his cool even when faced with difficult user situations. He is always eager to learn and within a short time at Toast was able to pick up new skills and became a go-to mentor for newer hires on the team. He was also consistently one of the top performers on the team and a very productive and well-liked, respected member of the team. I would highly recommend Oscar to any organization looking for an IT professional who is highly motivated with an uber strong work ethic to boot.
Chris Black
Working with Oscar was such a pleasure. He started out as an intern at Toast and quickly became an essential member of the team; earning himself a full-time spot. Oscar’s experience in the early days of Toast make him a perfect candidate for not just startups on the verge of hyper-growth, but any Helpdesk team. He’s comfortable working with little supervision and always delivers on his assignments. He’s a versatile Helpdesk Analyst and will be a valuable addition to your team.
Palaka Bhattacharya
As the Director of the IT Support team at Toast, Oscar made a lasting impression on me with his dedication to providing end user support, extreme professionalism and sheer hard work. He has a strong sense of urgency on and doesn't object to performing any type of IT task - big or small. He displays an enormous sense of professional maturity despite being so young in his career, and is able to keep his cool even when faced with difficult user situations. He is always eager to learn and within a short time at Toast was able to pick up new skills and became a go-to mentor for newer hires on the team. He was also consistently one of the top performers on the team and a very productive and well-liked, respected member of the team. I would highly recommend Oscar to any organization looking for an IT professional who is highly motivated with an uber strong work ethic to boot.
Credentials
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Technical Support Fundamentals
CourseraSep, 2020- Nov, 2024 -
Business Administration Specialist
Trailhead by SalesforceAug, 2020- Nov, 2024 -
Trailhead Mountaineer
Trailhead by SalesforceAug, 2020- Nov, 2024 -
Jamf Certified Associate
JamfFeb, 2020- Nov, 2024
Experience
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Hopper
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Canada
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Technology, Information and Internet
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700 & Above Employee
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Information Technology Operations Specialist
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Jan 2022 - Present
*Act as the primary point of contact for end-user software and hardware support. *Manage equipment setup and deployment for worldwide employees. *Manage and support corporate services access and permissions including SaaS Systems. *Define, implement and automate internal IT processes. *Constantly improve IT processes and ensure appropriate documentation is available and up to date for all job-related tasks. *Participate in deployment of new IT solutions. *Deliver IT at scale during a time of rapid growth. Show less
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Markforged
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United States
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Industrial Machinery Manufacturing
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200 - 300 Employee
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Help Desk Technician
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Oct 2020 - Nov 2021
*Triaged and responded to support requests including all support channels and walk-ups *Recorded problem and resolution details in ticketing system *Solved problems and support solutions related to MacOS, Windows, Linux, mobile devices, office printers, A/V, video conferencing systems and various SaaS applications *Maintained and updated knowledge base and delivered training when needed *Onboarded new hires, including provisioning of computers, accounts, and peripherals *Collaborated with the rest of the Tech Ops team to provide a reliable help model Show less
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Robert Half
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United States
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Staffing and Recruiting
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700 & Above Employee
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Help Desk Support Specialist
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Sep 2020 - Oct 2020
*Utilized the helpdesk ticketing system and provided end-user support for faculty, staff and students. *Diagnosed hardware and software problems *Installed and configured computers and classroom devices *Deployed Meeting OWLs to multiple classrooms to help support the Hybrid School Model *Maintained/troubleshooted projectors, printers /scanners and digital cameras *Helped with the setups of outdoor classroom (Trailers) ensuring all IT equipment met the needed standards *Worked in Jamf alongside the Apple Systems administrator to update out of date packages and deploy printers *Provided training and support for Google, Zoom, Interactive Boards and Owl camera *Performed duties as assigned by the Chief Information Officer Show less
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Toast
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United States
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Software Development
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700 & Above Employee
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Information Technology Support Analyst
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Jan 2019 - Apr 2020
*Managed employees’ badge access to company rooms through Brivo *Administered users accounts through OKTA & Google Admin, setup New Hire accounts, added new users, modified, deleted, & managed users accounts *Manage company printers and ensure they are working in order *Perform checks for conference rooms to ensure booking tablets and zoom conferencing is working *Worked in ServiceNow deploying equipment, keeping track of inventory, replacing hardware & user upgrades along with managing & responding to IT ticket request *Troubleshoot Mac OS and Windows issue for user walk-ups *Provide white glove concierge IT support to C-level executives *Created, documented, & modified technical solutions, processes & procedures of the internal IT & out facing Knowledge Base *Part of IT digital team pilot program, Show less
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Mass General Brigham
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United States
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Hospitals and Health Care
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700 & Above Employee
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IS-Support Serv Intern
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Jul 2018 - Aug 2018
*Maintained critical IS warehouse databases and records *Received and inventoried all computer equipment that was delivered to the warehouse *Recorded and tracked all shipments of computer equipment to Partners sites and to IS technicians *Configured, troubleshooted and repaired equipment based upon its configuration requirements *Functioned both as an individual contributor and team player with in Partners IS and the hospital community at large *Provided quality customer service and serve as an exemplary representative of Partners Information Systems Show less
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Fidelity Investments
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United States
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Financial Services
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700 & Above Employee
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Administrative Intern
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Jul 2016 - Aug 2016
*Provided technical support for business-critical events and general conference rooms *Worked daily to sweep over 100 meetings and conference rooms, verifying room equipment condition and functionality *Assisted with maintaining the equipment inventory list *Interacted with customers to ascertain working descriptions of problems and scheduling time to resolve them *Provided technical support for business-critical events and general conference rooms *Worked daily to sweep over 100 meetings and conference rooms, verifying room equipment condition and functionality *Assisted with maintaining the equipment inventory list *Interacted with customers to ascertain working descriptions of problems and scheduling time to resolve them
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Education
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2018 - 2019
Year Up
Certificate, Information Technology -
2018 - 2019
Roxbury Community College
Information System, Information Technology
Community
