Oscar Payan
Systems administrator at Sprig Oral Health Technologies, Inc.- Claim this Profile
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English Full professional proficiency
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spanish Native or bilingual proficiency
Topline Score
Bio
Credentials
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Comptia A+ IT Technician
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Experience
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Sprig Oral Health Technologies, Inc.
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United States
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Medical Equipment Manufacturing
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1 - 100 Employee
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Systems administrator
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Feb 2021 - Present
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Support Specialist II
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Apr 2016 - Feb 2021
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UC Davis
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United States
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Health, Wellness & Fitness
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1 - 100 Employee
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Resource Specialist II
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Nov 2015 - Mar 2016
As part of a team, under general supervision, provide support of desktop system software and hardware such as installations, upgrades, troubleshooting, network connectivity, file management, backups and restoration, maintenance and security of UC Davis Extension staff and academic computers, laptop/tablet pool, classroom and computer lab computers. Assist clients with first-second-tier software technical support for administrative applications such as Exchange email, Business System, MS Office, KFS and others for Windows and Macintosh computer systems. Write technical documentation in knowledge management system. Serve as technical lead for student IT employees.
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Help Desk Technician
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Jan 2014 - Nov 2015
Responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Write training manuals. Train computer users. Maintain daily performance of computer systems. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Clean up computers. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install computer peripherals for users. Follow up with customers to ensure issue has been resolved. Gain feedback from customers about computer usage. Run reports to determine malfunctions that continue to occur. Skills Used -Broad foundational knowledge of IT infrastructure technologies -- including Microsoft Exchange, Active Directory, IIS, Data networking, IP Telephony, VMware. -Implementing and managing Service Desk (ticketing) solutions such as Connect Wise. -Experience implementing and managing RMM / Alert and Performance Management solutions such as N-Able. -Focused and consistent attention to detail to ensure 100% adherence to SLA's (Service Level Agreements) -Ability to maintain an extreme sense of urgency in all interactions with the customer. -Exceptional email management and written communication skills. -Ability to work through occasional after-hours change windows for customer projects. -Ability and desire to encourage a team culture that promotes accountability while maintaining enthusiasm and creating growth opportunities for each person on the team.
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Geek Squad
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IT Services and IT Consulting
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700 & Above Employee
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Advanced Resolution Expert
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Apr 2013 - Jan 2014
- Maintain, repair, and service products aligning with customers’ “definition of fix". - Perform Data back up and Transfers. - Advanced hardware and software diagnostics. - Consult and provide IT and Networking Solutions with clients directly face to face. - Maintain, repair, and service products aligning with customers’ “definition of fix". - Perform Data back up and Transfers. - Advanced hardware and software diagnostics. - Consult and provide IT and Networking Solutions with clients directly face to face.
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Sameday computer
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United States
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Computer Hardware Manufacturing
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Bench technician
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Jan 2007 - Apr 2009
-Tech Support: Used Remote assistance [Team Viewer] to Trouble Shoot and diagnose PC's. -Bench Technician: Built Custom Computers for salesfloor, virus removal, tune ups, optimization. -Software: Installed Operating Systems, Applications, Server Services, Data Backup -Customer Service: Talked to Customers over the Phone and in person to diagnose problems. Accomplishments -Excellent Customer service. -Assure Client Satisfaction by continually consulting; providing expert recommendations and implementing such procedures in a timely manner. Providing excellent communication and prompt response to ensure that the client was always kept up to date on all repairs. Skills Used Great communication - Written and Oral. Intropersonal skills precise Listening and attention to detail.
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Education
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2007 - 2009
Empire College
associates, microsoft concentration
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