Oscar Pérez Nieto
Director Of Business Operations at CONTACTUS Contact Center- Claim this Profile
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Bio
Carlos Monterrosas
Highly focussed on the achievment of goals. His communication skills improve team performance. Self discipline is one of his skills.
Carlos Monterrosas
Highly focussed on the achievment of goals. His communication skills improve team performance. Self discipline is one of his skills.
Carlos Monterrosas
Highly focussed on the achievment of goals. His communication skills improve team performance. Self discipline is one of his skills.
Carlos Monterrosas
Highly focussed on the achievment of goals. His communication skills improve team performance. Self discipline is one of his skills.
Credentials
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White Belt Lean Six Sigma
LEAN SIX SIGMA INTERNATIONALJul, 2021- Oct, 2024 -
SCRUM FOUNDATION PROFESSIONAL CERTIFICATE (SFPC)
CertiProfAug, 2019- Oct, 2024 -
Executive Coaching Certification (ICT)
Tecnológico de MonterreyMay, 2017- Oct, 2024 -
Lifelong Learning
CertiProfAug, 2020- Oct, 2024
Experience
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CONTACTUS Contact Center
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Director Of Business Operations
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Apr 2020 - Present
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Director Of Operations
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Sep 2014 - Mar 2020
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Director Of Sales Marketing
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Jun 2009 - Aug 2014
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Training Manager
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Jan 2009 - May 2009
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Labor Relations Manager
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May 2008 - Dec 2008
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Schneider Electric
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Product engineer
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May 2004 - Jun 2006
- UL, ANSI certification assurance- Manufacturing Engineering support- Re-design and product development- Customer complaints- Test plans definition, results analysis and changes validation- Product transfer/Line transfer (USA-Mexico)- Supplie Transfer
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Quality Control Specialist
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Mar 2003 - May 2004
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Education
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Universidad Anáhuac México
Master's degree, Customer Experience Management and Contact Centers -
Esade
MBA, Business / Administration / Finance / Marketing -
Boston University
Entrepreneurship Week -
Instituto Tecnologico de Puebla
Mechanical Engineer, Industrial Mechanics and Maintenance Technology