Experience

Hansa Language Centre

• Canada
• Education Administration Programs
• 1 - 100 Employee

• Business Developer, International Recruiter and Marketing Coordinator for Latin America, Europe and

  • Feb 2014 - Present

  • Contacts new business prospects and works to cross-market programmes to both new and existing clients. • Schedules face-to-face meetings with senior level management from a variety of major economic sectors including potential agencies, government, not-for-profits, associations, etc. • Participates in student fairs in Latin America. • Conducts in depth territorial market analyses to evaluate potential and to identify target markets. • Establishes, develops, maintains and expands an effective network of business, client and customer contacts. • Initiates business development activity to promote and engage agents in different countries to channel international sales. • Generates sales by calling, emailing and meeting face-to-face prospective agents and students, educating them about our programmes and providing advice. • Accountable for business growth through following up on leads and delivering information to prospective agents and students in a timely manner. • Identifies opportunities for educational partnerships in target regions. • Leads and coordinates international student recruitment activities in target regions in collaboration with the Country Managers and in-country representatives. • Works with Marketing Manager on international recruitment and partnership marketing materials and updates to information on website. Increase international student enrolment by recruiting international students from diverse regions.• Negotiate terms of engagement, provide training to agents and their staff, and keep the agent contacts engaged through regular communication• Train and guide agents to improve the quality and volume of international applicants, ensuring top quality. Show less

• Portuguese Teacher

  • Feb 2012 - Aug 2016



RBC

• Canada
• Banking
• 700 & Above Employee

• Trilingual Chargeback Coordinator for Visa and MasterCard

  • Aug 2009 - Dec 2013

  • Monitored, evaluated and responded to cardholder disputes. • Reviewed customer disputes and chargebacks by utilising system tools and following best practices in order to reach an accurate resolution • Processed all bank issued chargebacks, including retrieval requests, chargebacks, reversal acceptances, and pre-arbitration. • Processed all non-bank (or customer initiated) disputes such as, unauthorised charges and credits not received. • Managed compliance activities related to transactions, which include affidavits and subpoenas from law enforcement, banks, and merchants. • Maintained severe adherence to local and international chargeback official procedure • Made appropriate decisions pertaining to Card Association Rules and Regulations • Translated correspondence received from clients from French, Spanish and Portuguese to English Show less



Saxby Foods Ltd

• Canada
• Arts & Crafts

• Logistics Coordinator

  • Jun 2006 - Jun 2007

  • Coordinated production programme to determine order of shipments • Informed clients about production, delivery dates and other issues related to their accounts • Communicated with carriers on daily basis and assisted carriers with appointments • Informed warehouse of weekly activities in terms of transfers • Investigated all warehouse and freight invoice discrepancies • Allocated which customer gets what product when low on stock • Ran Quantity available Reports once a week to reconcile inventory on all warehouses • Kept track of which warehouse products went into and updated all warehouse transfers Show less



Construtora Alfa

• Brazil
• Construction
• 1 - 100 Employee

• Administrative Manager

  • Mar 2002 - May 2006

  • Managed and coordinated daily activities relating to domestic and trans-border shipments from abroad • Purchased and imported raw materials and equipment • Accurately created all required commercial documentation for customs clearance purposes ensuring timely delivery to the warehouse • Performed logistics analysis; initiated and assisted in identifying process improvements • Processed and maintained payroll and sales in the database • Established daily contact with carriers and negotiated rates to achieve acceptable margins • Collected payments from customers and arranged payments for import duties and taxes Show less



A. Schulman, Inc.

• United States
• Plastics Manufacturing
• 500 - 600 Employee

• Logistics and Export Coordinator

  • Sep 1998 - Feb 2002

  • Coordinated full import/export including all international movement of materials from source to plant, documentation, tariff work, export licencing, freight billing. • Coordinated and prioritised raw material shipments to the facilities ensuring their receiving in a timely manner • Moved freight via road, and air, providing relocation assistance, and planning/booking third-party relocation service • Provided customs clearance information including freight factors, HS code and duty rates to buyers and product managers as required • Established daily contact with truck lines, air and ocean freight lines, forwarding agents and custom brokers in order to get the best rate in transportation • Supported the purchasing department and continuous contact with foreign suppliers • Worked closely with finance department for wire transfer and letter or credit request • Searched for the best air, sea, rail and in-land freight rates to lower costs • Communicated with appropriate government departments Show less