Experience

hipages Group

• Australia
• IT Services and IT Consulting
• 100 - 200 Employee

• New Business Consultant

  • Jul 2022 - Present



Sunpass Solar

• Sydney, New South Wales, Australia

• Energy Sales Specialist

  • Aug 2021 - Jul 2022

  Problem solving and providing energy solutions (Solar systems, Battery storage etc). Presenting strong evidence based information and quotes based on the customers needs/data and closing the deal. Gathering energy usage data of bills, identifying potentional limitations such as shade, considering all factors such panel location, system prices, power usage/charges, potential solar excess/rebate, payback periods, basing the system on the needs of the household and considering all future options such as battery ready set ups. Building strong/confident customer relationships with transparency. Strong follow-up and communication with customers and maintaining customer service after the process has been completed to ensure the customer is happy with their investment.



Red Energy

• Australia
• Utilities
• 500 - 600 Employee

• Retention Specialist

  • Aug 2020 - Aug 2021

  Retaining existing customers both Residential/SME. With product knowledge, market knowledge and retailers deals accessible I would base my solutions by ensuring Red Energy could be more competitive prior to calling the customer. While speaking to the customer I would provide excellent customer service, provide a strong solution, while explaining the values/benefits of Red Energy eg 100% Australian owned and reassuring we are there to provide a great service and lastly helping the customer cancel their sign up with the competitor all in one call to make it a smooth process.Deal with both residential and SME customers Strong/professional phone manner to achieve salesHead office experience eg dealing with multiple teams, managers and gaining experience in multiple areasTeam training new representatives on basic sales skills, phone skills, product knowledge, competitor knowledge/deals, different types of retention sales, residential/SME gas & electricity bill knowledge for comparisons, allow them to sit in on all types of calls, providing motivation and coaching while in the learning stagesGathering information on competitors rates/offers as well as the energy retail market. This allows us to keep in front of the potentional loss of our customer base and by doing so it allows us to pursue the cheapest deal possible by being more competitive for our different type of customers in each state, distribution network and meter type.

• Field Sales Representative

  • Nov 2016 - Aug 2021

  Residential field sales throughout the NSW state which was D2D primarily in regional country areas. Worked throughout an entire town producing results 30+ a week and leaving data for potential future visits/compliance.Providing a smooth, easy and transparent customer service for all interactions with a proven track record in sales and compliance.Cold SME field sales in regional country/referrals from D2D sign ups.Team training people from all around the world as Red Energy hires quite a diverse team/back packers. I have trained new sales people on basic sales skills, provided energy market/retailer knowledge, teaching the new rep to do a bill comparison, how to complete a sign up/verification call, guiding them on how to work during their 8 hour day/stay motivated, teaching basic solar panel/ solar rebate on bill knowledge and setting them up to be successful in the role.

• Retention Sales Consultant

  • Apr 2018 - Dec 2018

  Please refer to description above as it is my current role.



Rheem Australia

• Australia
• Appliances, Electrical, and Electronics Manufacturing
• 200 - 300 Employee

• Sales Consultant

  • Mar 2020 - Aug 2020

  Problem solving and providing energy solutions (Solar systems, Battery storage, Solar Hot Water etc) in the residential market. Presenting strong evidence based information and quotes based on the customers needs/data - (Gathering energy usage data of bills, identifying potentional limitations such as shade, considering all factors such panel location, system prices, power usage/charges, potential solar excess/rebate, conservative payback periods, basing the system on the needs of the household and considering all future options such as battery ready set ups). Building strong/confident customer relationship with transparency in advice and options presented Strong follow-up and communication with customers Maintaining customer service after the process has been completed to ensure they are happy and receive potential referrals.