Experience

W Fort Lauderdale

• United States
• Hospitality
• 1 - 100 Employee

• Assistant Director of Services

  • Aug 2022 - Present



Residence Inn by Marriott

• Hospitality
• 700 & Above Employee

• Assistant - Dual General Manager

  • Mar 2021 - Present

   Manage day-to-day hotel operations, supervise the infrastructure of the property and the staff of all departments. Overseeing property projects, minimizing expenses through quote evaluation and budget monitoring.  Follow up with Dual GM and Sales Executive on the attraction and maintenance of corporate clientele impacting 2021 hotel revenue.  Lead standard internal, external, and regulatory audit processes, reaching in 2021 a score of 89% in the FCA. Influence, and encourage other Miami Beach leaders, supporting their teams and helping them on development the required organizational skills.  Support an operational control environment to safeguard hotel assets, improve daily operations and profitability and manage business risks. Participate in the construction of the 2022 budget based on experience that allows adjustment actions to be taken to achieve the hotel objectives. Motivate and encourage hotel’s head departments to solve guest and employee-related concerns. Show less

• Assistant General Manager

  • Nov 2020 - Mar 2022

   Guarantee P&L accurately, and statements are delivered to Dual GM and AD in a timely manner for review.  Submitting accruals, reclass, contract labor, utilizing the Checkbook, and critiquing the profit and loss statement to ensure departments stay within budget and provide solutions to bring departments back in line when needed. Communicate financial concepts in a clear and persuasive way that drives desired behaviors in hotel leaders and new associates Played a very important role in achieving the Topline award Revenue compared to Budget +$532K 2021 Q1.  Collaborator in the construction of budgets for capital expenditures for 2022 and 2032. Manage all finance and accounting functions, including accounts payable, accounts receivable, payroll and ordering procedures, end of period and banking procedures.  Follow property-specific actions and efforts to implement a recovery plan due to COVID-19 impact. Participated and Implemented a new service cleaning schedule and breakfast Grab&Go options for daily hotel operations. The property achieved +8.2% over benchmark for food and beverage and +3.1% for cleanliness GSS score. Show less

• Operations Manager

  • May 2019 - Oct 2020

  Supporting Operations Team • Ensures that goals are being translated to the team as they relate to guest tracking and productivity.• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.• Assists in ensuring that the team has the capabilities to meet expectations.• Leads by example demonstrating self-confidence, energy, and enthusiasm.• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.Supporting Property Operations Function(s) • Follows property specific second effort and recovery plan.• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards, and guest letters.• Takes proactive approaches when dealing with employee concerns.• Extends professionalism and courtesy to employees at all times.• Communicates/updates all goals and results with employees.• Meets semiannually with staff on a one-to-one basis.• Assists/teaches the team scheduling against guests and hours/occupied room goals.• Performs hourly job functions as needed.Managing and Monitoring Activities that Affect the Guest Experience • Provides excellent customer service by being readily available/approachable for all guests.• Takes proactive approaches when dealing with guest concerns.• Extends professionalism and courtesy to guests at all times.• Ensures all team members meet or exceed all hospitality requirements.Assisting in Managing Profitability • Assists in performing required annual Quality audit with GM & RD.• Ensures a viable key control program is in place.• Understands financial statements, sales and activity reports, and other performance data.Conducting Human Resources Activities • Interviews and assists in making hiring decisions.• Receives hiring recommendations from team supervisors.• Ensures orientations for new team members are thorough and completed in a timely fashion. Show less

• Operations Supervisor

  • Dec 2016 - Oct 2020

  Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room. Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Show less

• Breakfast - Food And Beverage Assistant

  • Feb 2016 - Dec 2016

  Assembling the breakfast buffet before mealtime and disassembling it thereafter.Ensuring that the breakfast buffet remains well-stocked at all times.Receiving beverage orders and directing these to the kitchen, as needed.Providing customers with condiments upon request.Clearing cutlery and crockery from customers' tables.Resolving customers' queries and complaints.Ensuring that customers vacate the restaurant by the close of meal service.Sweeping, vacuuming, and mopping the floors after each meal service.Cleaning and sanitizing tables and countertops after each meal service. Show less