Experience

Complete Technology Services, LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Director of Account Management

  • Jan 2023 - Present

• Sales Engineer

  • Feb 2021 - Feb 2023



The Purple Guys

• United States
• Information Technology & Services
• 100 - 200 Employee

• IT Account Manager

  • Mar 2014 - Feb 2021

  - Operate as Liaison and effectively manage over 70 SMB's/2,300 end points - Maintain excellent rapport with C-Level Executives to ensure maximum efficiency pertaining to every day technology needs and professional service projects - Serve as escalation point for critical emergencies and service desk tickets - Identify clients technology needs and provide guidance to implement necessary upgrades - Oversee project work related to improvement of the clients network - Ensure timely and successful delivery of services according to customer needs, objectives, and contractural SLA's Show less



Envision Technology Group

• United States

• Network Installation Technician

  • Aug 2013 - Mar 2014

  - Configure and install network equipment while performing rack and stack upgrades - Install and troubleshoot network cabling infrastructure, LAN/WAN equipment and software - Configure and install network equipment while performing rack and stack upgrades - Install and troubleshoot network cabling infrastructure, LAN/WAN equipment and software



Ericsson (contract through Yoh)

• Overland Park Kansas

• Alcatel-Lucent Network Technician

  • Apr 2013 - Aug 2013

  -Responsible for monitoring, troubleshooting and maintaining Sprint 4G LTE network elements, routers and switches -Perform remote troubleshooting and restoration to assist Field Technicians during maintenance and upgrades via command prompt and GUI interfaces -Utilize NOC ticket programs and monitoring systems such as TRAMS, Citrix, NetScout, and SamA -Responsible for monitoring, troubleshooting and maintaining Sprint 4G LTE network elements, routers and switches -Perform remote troubleshooting and restoration to assist Field Technicians during maintenance and upgrades via command prompt and GUI interfaces -Utilize NOC ticket programs and monitoring systems such as TRAMS, Citrix, NetScout, and SamA



Data Link Corporation

• Telecommunications
• 1 - 100 Employee

• Network Technician

  • Mar 2012 - Apr 2013

  -Install, manage, and troubleshoot data, telecommunication and wireless networks for companies such as Children’s Mercy Hospital and Liberty Mutual -Installation of CAT5, CAT6, RJ-45, coax, fiber optic networks and phone systems -Excellent interpersonal skills; recognized for the ability to establish and maintain positive relationships with customers, management, and co-workers -Install, manage, and troubleshoot data, telecommunication and wireless networks for companies such as Children’s Mercy Hospital and Liberty Mutual -Installation of CAT5, CAT6, RJ-45, coax, fiber optic networks and phone systems -Excellent interpersonal skills; recognized for the ability to establish and maintain positive relationships with customers, management, and co-workers



AAA Auto Club Enterprises

• United States
• Insurance
• 700 & Above Employee

• Insurance and Membership Agent

  • Jun 2011 - Mar 2012

  -Warmly greeted and developed relationships with AAA member and potential members interested in obtaining an auto or home insurance policy. -Get to know and understand customers situations in order to efficiently recommend the best policy according to their needs. -Provide excellent customer service and maintain positive retention. -Warmly greeted and developed relationships with AAA member and potential members interested in obtaining an auto or home insurance policy. -Get to know and understand customers situations in order to efficiently recommend the best policy according to their needs. -Provide excellent customer service and maintain positive retention.



Mastec Advanced Technologies

• Dallas,TX

• Service Technician

  • Nov 2008 - Jun 2011

  -Service, install and integrate DirecTV satellite dish systems within home networks -Troubleshoot, program and calibrate equipment. -Educate customers how to efficiently use the satellite system. -Service, install and integrate DirecTV satellite dish systems within home networks -Troubleshoot, program and calibrate equipment. -Educate customers how to efficiently use the satellite system.



P1 Group, Inc.

• United States
• Construction
• 300 - 400 Employee

• Electrician

  • Nov 2006 - Sep 2008

  -Install and upgrade automation controls, plugs, switches, motors, variable frequency drives, and other energy efficient devices -Diagnose, troubleshoot, and repair electrical systems and devices -Refer to schematics, manuals, and manufacturers’ instructions to adhere to codes -Install and upgrade automation controls, plugs, switches, motors, variable frequency drives, and other energy efficient devices -Diagnose, troubleshoot, and repair electrical systems and devices -Refer to schematics, manuals, and manufacturers’ instructions to adhere to codes