Experience

STIIIZY

• United States
• Manufacturing
• 200 - 300 Employee

• Regional Key Account

  • Oct 2022 - Present



Axionlog

• Argentina
• Transportation, Logistics, Supply Chain and Storage
• 500 - 600 Employee

• Key Account Representative

  • Jun 2019 - Sep 2022



Crocs

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Customer Service Representative & NPI

  • Jun 2013 - Feb 2019

  -Managed customers’ database accounts, performed customer verification and processed applications, orders and requests. -Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints. -Supplied customers with written responses and information and followed up on customer communications. -Investigated and resolved service issues and/or product problems. -Communicated directly with customers by phone, electronically or face to face. -Met with other team managers to discuss possible improvements in customer service and company’s products. as well as support in areas like New Products Implement & Production Reports -Trained and coached team members to manage & create SKUS for the Engineering Area ACHIEVEMENTS - Evaluated changing factors frequently to achieve high customer satisfaction level to 1.0 % to .5%. -Analyzed statistics and other data to determine the level of customer service performance achieved by the team as OTIF & OTS indicators. -Decrease the time to created the SKUS & reports for Engineering & Production to half of time when were requested. Show less



Marketing Agency Expression

• Finland
• Advertising Services
• 1 - 100 Employee

• Sales Marketing Coordinator

  • Oct 2011 - May 2013

  Coordinated execution of email broadcast campaigns, public relations, marketing trade shows and events, outbound calls, media advertisements, field promotions, customer communications, and other marketing plans.Develops and implements product launches for channels online and offline.Represented companies in different branding activities – Corporate events, trade shows, marketing conferences, and industrial meetings. Achieved a greater audience through newsletters by effectively using latest technology.Created a scoring system to evaluate optimized quality opportunities. Show less



HDI Seguros México

• Mexico
• Insurance
• 300 - 400 Employee

• Insurance Customer Service Representative

  • Apr 2009 - Sep 2011

  Handled incoming calls from insured, claimants, attorneys or agents regarding first notice of claims or any other claim related questions.Provided efficient and courteous service to internal business partners and external customers concerning investigation and resolution of claims.Investigated coverage and liability for non-injury property damage claims, which include multi car accident claims, liability disputes, and commercial vehicle claimsProvided documentation of the damages, costs, and facts. Achive Recognized for consistency of 98% plus, accuracy in claims processing. Handled approximately 100-125 inbound and/or outbound calls daily. Show less