Experience

Think Energy

• United States
• Utilities
• 1 - 100 Employee

• Transaction Analyst II

  • May 2019 - Present

  ▪ Provide an understanding of commodity customer data and transaction processes to operate and make decisions accordingly. ▪ Responsible for providing an in-depth understanding of PUCT regulations, ERCOT and PJM market rules, the Texas deregulated market, and data flows. ▪ Employ analytical skills in correcting customer issues resulting from failed transactions in ECI, billing or invoicing errors and exceptions. ▪ Initiate requests with ERCOT and TDSPs for additional data to complete deregulated-market transactions. ▪ Collaborate with other internal groups to meet customer requests and provide resolution to issues and maintain PC compliance across all processes Show less



Champion Energy Services

• United States
• Utilities
• 100 - 200 Employee

• Enrollments Analyst

  • Dec 2017 - May 2019

  ▪ Responsible for processing all residential and small-commercial ERCOT enrollments; including customer transfers, manual enrollments, deposits, and answering enrollment inbox emails from customer service agents.▪ Generated daily metric reports using SQL and Excel.▪ Resolved transactions rejections issues.▪ Collaborated with IT to automate parts of our enrollments process.

• Customer Service Representative

  • Sep 2016 - Dec 2017

  • Anticipated, identified, managed, and proactively worked to seek solutions for potential problems for the enterprise and our customers.• Lead, train, and supported customer service associates to meet company objectives within the framework of company policy and guidelines.• Served as primary customer care contact for large strategic and national accounts.



Aggreko

• United Kingdom
• Utilities
• 700 & Above Employee

• Data Entry Clerk II

  • Aug 2015 - Sep 2016

  • Produced a variety of daily, weekly, and monthly reports. • Documented team performance, metrics, and error rate to analyze trends and present possible improvements to the management team. • Accurately processed updates for all accounts in multiple database systems. • Effectively managed and maintained all electronic files for equipment rentals. • Highlighted any discrepancies in data to senior management • Produced a variety of daily, weekly, and monthly reports. • Documented team performance, metrics, and error rate to analyze trends and present possible improvements to the management team. • Accurately processed updates for all accounts in multiple database systems. • Effectively managed and maintained all electronic files for equipment rentals. • Highlighted any discrepancies in data to senior management