Experience

California State University-Long Beach - College of Business

• United States
• Higher Education
• 1 - 100 Employee

• Student

  • Aug 2023 - Present

  Currently working on my MBA Currently working on my MBA



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Senior Manager

  • Mar 2023 - May 2023

  I have over 22 years of retail experience, and over 13 years leading people. I have a double BA degree in Management and Supply and Operations Management. I am extremely passionate about leading, inspiring and developing diverse high performing teams; throughout my many years of experience I have served both internal and external customers starting as a Retail Sales Associate, to Retail Sales Lead, to Retail Associate Manager, to Retail Store Manager, to District Manager, and my latest role as a Senior Manager. I have a proven track record of delivering successful sales growth and profitability performance by building a strong culture of development, world-class customer experience and high performing sales teams. As a people leader, I am passionate about the development and promotion of our top talent and this is delivered through hard work, discipline and creating a culture of ongoing coaching, development and accountability. Hard work pays off and I have been recognized with top awards like PEAK, Winner’s Circle and Southwest Values Leader. Show less

• District Manager

  • Sep 2018 - May 2023

  Manage multiple retail store locations within some of the highest volume districts in the Los Angeles and Central California Markets. Exceed sales, customer and employee satisfaction by leading a group of store managers to collaborate, strategize and have a high sense of self accountability. Oversee all aspects of business management from people management, Human Resources and overall operations.

• Retail Store Manager, High Volume

  • Jan 2013 - Sep 2018

  Lead and inspire diverse teams including managers and sales representatives. Hire, train, coach, and develop people to have the highest levels of performance through strategic management and self-accountability. Manage all business operations of several locations with a variety of volume contributions.

• Retail Store Manager

  • Feb 2009 - Dec 2012

• Retail Sales Associate

  • Aug 2007 - Feb 2009

  Top sales producer nationally. Awarded annual Winner's Circle 3 years in a row and Peak achievement for frontline support, leadership and role expertise. As an early adaptor I achieved National success in the introduction of emerging telecommunication services such as wireless home service and home internet. I achieved top overall volume sales and revenue profits with the highest customer experience scores.