Experience

MinoriLabs

• India
• Business Consulting and Services
• 1 - 100 Employee

• Content Manager

  • Jan 2019 - Present

  > Lead and develop content marketing strategies to meet clients' business requirements. > Create thought leadership content for business leaders. > Ensure content marketing efforts meet contract SLAs and are impactful and innovative. > Collaborate with Social, PR, and Creative Comms teams to develop creative spaces and editorial marketing creatives. > Design an efficient marketing framework to maximize sampling and conversion outcomes for specific accounts. > Lead creative and execution excellence in all aspects of title marketing, including Editorial, Partnerships, and PR. > Develop data-driven content for authored articles and blogs. > Provide recommendations to business leadership on content and communication strategy. Show less



Velan Info Services

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Senior Content Writer

  • Jun 2018 - Jan 2019

  > Tailored content for 4+ verticals, maximizing engagement and conversion rates. > Established a content farm and streamlined the process for timely and consistent delivery of high-quality content. > Created engaging thought leadership articles and blogs, driving website traffic and establishing the organization as a thought leader. > Aligned content with brand messaging and customer needs to effectively manage organization and customer requirements. > Proactively researched industry trends to identify content opportunities and improve content quality and effectiveness. > Trained employees to communicate effectively, connect with diverse communities, and enhance the quality of care and services in healthcare and bookkeeping verticals. Show less



Trivium Education

• India
• Education Administration Programs
• 200 - 300 Employee

• Content Writer

  • Jun 2015 - Sep 2017

  > Proofread, edited, and improve print and digital content/collateral. > Subject matter expert for white paper development. > Mentor students to prepare for GRE and GMAT exams (Princeton Review). > Graded student essays for GRE and GMAT exam preparation and provided feedback to help improve quality. > Proofread, edited, and improve print and digital content/collateral. > Subject matter expert for white paper development. > Mentor students to prepare for GRE and GMAT exams (Princeton Review). > Graded student essays for GRE and GMAT exam preparation and provided feedback to help improve quality.



HCL Infosystems Ltd.

• India
• Information Technology & Services
• 700 & Above Employee

• Senior Analyst

  • Apr 2013 - May 2015

  > Internal Communications. > Forge meaningful relationships with departmental heads. > Generate and safeguard client trust by proactively assessing risks, building simulations, and sensitivity analyses. > Delivering heuristic and long-term solutions for service-related challenges. > Internal Communications. > Forge meaningful relationships with departmental heads. > Generate and safeguard client trust by proactively assessing risks, building simulations, and sensitivity analyses. > Delivering heuristic and long-term solutions for service-related challenges.



HCL Enterprise

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Professional

  • May 2011 - Jan 2013

  > Timely communication of resolution progress aligned with service level agreements. > Regular management of client support cases. > Effective and empathetic handling of client escalations. > Provision of expert-level technical support via phone and email to assigned clients. > Providing technical troubleshooting and account assistance to both customers and internal departments. > Timely communication of resolution progress aligned with service level agreements. > Regular management of client support cases. > Effective and empathetic handling of client escalations. > Provision of expert-level technical support via phone and email to assigned clients. > Providing technical troubleshooting and account assistance to both customers and internal departments.