Experience

Micros South Africa (Pty) Ltd

• South Africa
• IT Services and IT Consulting
• 100 - 200 Employee

• Simphony Support

  • Nov 2017 - Present

  Central duties relating to job function:* provide telephonic / remote / onsite support for all Micros products* respond to Escalations from Hotel Groups* responsible for interaction with customers via email, telephone etc* research and test problems to confirm, isolate and identify what caused the problem andsolutions* test and troubleshoot new versions prior to release*logging and managing support cases with 3rd parties*simphony Installation on Hotel Groups*configuration of menu items and employee*occasionally query SQL/Oracle scripts*maintaining proactive customer support and resolving issues within agreed SLA*operational reports analysis*providing Micros Simphony training to users*maintain effective communication with clients Show less

• Hospitality Systems Consultant

  • Jan 2012 - Oct 2017

  Central duties relating to job functions:* investigating, diagnosing and solving computer software and hardware faults* Restaurants server swap* repairing point of sales equipment, servicing equipment’s and replacing parts*installing and configuring Point of Sales, computer hardware, software, networks,printers, scanners and more* ensuring that the all devices antivirus is running and up-to-date* resolving users issues onsite, telephonically and remote support* creating new employees and adding new menu as requested by customers*Staff Training* Resolving Issues with in Service Level Agreement (SLA)* Diagnosing and resolving issues telephonically, remotely and onsite*Restaurant Database write* installation and setup of new store (kfc, nandos, wimpy e.t.c) Show less



Don Suite Hotels

• Johannesburg Area, South Africa

• Junior IT Administrator

  • Jan 2009 - Jun 2011

  Central duties relating to job function: *Computer Repairs & upgrades *Hardware & Software Maintenance *Telephonic & Online Support *Property Management System Support (PMS) *Telephone Management System Support (PMS) *Network Maintenance *End User Support *Database Backups Central duties relating to job function: *Computer Repairs & upgrades *Hardware & Software Maintenance *Telephonic & Online Support *Property Management System Support (PMS) *Telephone Management System Support (PMS) *Network Maintenance *End User Support *Database Backups