Experience

LIRS

• Italy
• Telecommunications
• 1 - 100 Employee

• Senior Revenue Supervisor

  • 2012 - Present

  - Attending to all taxpayers in a polite and professional manner. - Handling and resolving all taxpayer/client queries, complaints and requests effectively and escalating as necessary. - Monitoring and assessing companies to ensure regular and timely remittance of tax. - Verification of tax payments made to ensure accuracy. - Ensuring that taxpayers are well educated and enlightened about tax matters. - Creating databases to collect all necessary information on taxpayers and providing weekly and monthly reports on taxpayers and payments made. - Supervising and coordinating activities of staff and enforcing office protocol. - Conducting orientation exercise for new employees. - Ensuring the regular maintenance of office equipment as well as entire business premises. - Handling all phone calls and correspondences. - Managing office inventory and ordering all office supplies. - Liaising and negotiating with suppliers and service providers. - Managing holiday, sickness, attendance and absence records and reporting accordingly. Show less



Globacom

• Telecommunications
• 700 & Above Employee

• Customer Care Officer

  • 2010 - 2011

  - Attending to all customers in a polite and professional manner - Resolving all customer queries effectively and resourcefully. - Dealing with all customer requests and complaints appropriately and escalating as necessary. - Recognising customer needs and advising them about available and appropriate products. - Meeting all targets and deadlines accordingly. - Attending to all customers in a polite and professional manner - Resolving all customer queries effectively and resourcefully. - Dealing with all customer requests and complaints appropriately and escalating as necessary. - Recognising customer needs and advising them about available and appropriate products. - Meeting all targets and deadlines accordingly.



NHS

• Hospitals and Health Care
• 700 & Above Employee

• Project Administrator

  • 2008 - 2010

  - Developing and managing databases for the collection of data relevant to pandemic flu in other to adequately appropriate flu resources. - Preparing data summaries and regular reporting of the data at team meetings and to external agencies when necessary. - Managing the booking of meeting rooms, setting up conference call equipment and ensuring the availability of audio-visual equipment. - Organizing events in relation to the flu programme for internal and external stakeholders of the directorate. - Coordinating, scheduling and providing administrative support at all strategic directorate and inter-agency meetings while ensuring that agendas and meeting papers are prepared and properly circulated prior to these meetings. - Liaising with general practitioners, pharmacies, supplies unit, service users and a range of other teams to ensure that vaccines and flu information are well circulated and received promptly. - Maintaining a spreadsheet/database of financial expenditure in relation to flu activity including payment of temporary support staff. - Ensuring understanding and compliance of policies and protocols with regards to the Swine Flu vaccination exercise. - Coordinating and keeping the directorate flu programme action plan up to date and ensuring these actions are promptly handled. - Raising purchase orders for stationeries and equipments with a suitable audit trail. - Providing regular activity and performance management report to pandemic flu programme/project manager. Show less