Experience

MTN Nigeria

• Nigeria
• Telecommunications
• 700 & Above Employee

• Customer Support Manager

  • Mar 2014 - Present

  Responsible for a team of Enterprise Account Managers providing excellent ICT support to over 1,000 Enterprise Customers in the Corporate and Public sectors segment across all industries.Making informed decisions on Customer support processes and maintaining profitable customer relationships based on applicable knowledge of products, systems and procedures.Manages the Nursery, churn and retention team for a WoW customer experience (new and existing customers)Outbound campaigns and customer satisfaction survey implementation.Responsible for the Enterprise customers helpdesk; first level support through inbound activities, email management and social media.Accounts receivables and debt management.

• Sales KPI and Performance Analyst

  • Jun 2007 - Mar 2014

  Responsible for analyzing the Sales performance, KPI target setting and revenue achievement of the Enterprise department.Rewards and Commission pay out to the Sales team.



VGC Communications Ltd

• VGC, Lagos

• Customer Service Executive /Administrator, Satellite NOC (Network Operating Centre)

  • May 2004 - May 2007

  Service availability monitoring. Service upgrade and job order review and implementation. VSAT client database and Engineer work flow management. Service availability monitoring. Service upgrade and job order review and implementation. VSAT client database and Engineer work flow management.