Business Process Management Consultant

• Feb 2023 - Present

Business Process Consultant

• Jun 2022 - Feb 2023

Advisor

• May 2021 - Jul 2022

Senior Consultant

• Oct 2019 - May 2021

BPM Consultant

• Dec 2015 - Oct 2019

- Interview process participants to understand exactly how their processes work. - Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats. - Document process information using visual diagrams in the form of business process models. - Analyse process models as they are (As-is), compare them to the future and improved designs (To-be) and determine the necessary changes for arriving at the improved state. - Design business processes (To-be) and manage any subsequent changes to them. - Identify, document and analyze business rules that govern the implementation of business processes. - Develop a business architecture strategy. - Apply a structured business architecture approach and methodology for capturing the key views of the enterprise. - Designs new computer programs by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications. - Capture the relationships among roles, capabilities and business units, the decomposition of those business units into subunits, and the internal or external management of those units. - Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions. - Provides references for users by writing and maintaining user documentation; providing help desk support; training users. - Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Show less

BPM Analyst

• Nov 2014 - Oct 2015

• Collects business process information with observation, user interviews, surveys, workshops, and other customer interactions. • Documents existing business processes, as well as proposes enhancements to business processes that improve efficiency, boost productivity, or address newly identified needs (Inventory, As Is, To Be, implementation) • ‎Collaborates with customers to develop business solutions through the use of standardized، user-friendly tools. • Designed and implemented test strategies. • Created Microsoft Visio Diagram BPMN and EPC. Show less

Software Engineer/BPM

• Feb 2012 - Nov 2014

• Developed and initiated new software programs and applications. • Implementing process, business logic and process transitions through Appian BPM Suite. • Analyzed user requirements, prototyping processes and designing process solutions. • Integrated processes into enterprise framework and applications. • Lead solution playbacks to iterate requirements and implemented directly with business users. • Maintained business relations with clients and train the managers in effective communication skills used with clients. • Writing business document, design process flow modeling, and simulation using Microsoft Visio, and create user manual for the applications. Show less

Software Engineer

• 2010 - 2012

- • Oracle Developer and VB.Net Developer. • Reviewing current systems • Presenting ideas for system improvements, including cost proposals • Working closely with analysts, designers and staff • Producing detailed specifications and writing the program codes • Testing the product in controlled, real situations before going live • Preparation of training manuals for users • Maintaining the systems once they are up and running - • Oracle Developer and VB.Net Developer. • Reviewing current systems • Presenting ideas for system improvements, including cost proposals • Working closely with analysts, designers and staff • Producing detailed specifications and writing the program codes • Testing the product in controlled, real situations before going live • Preparation of training manuals for users • Maintaining the systems once they are up and running

IT Trainer

• May 2008 - May 2009

Project Knowledge stations • Organizing and conducting various training programs (CISCO, ICDL, ‎Cambridge, Office software, IT-Essential courses (Mdrbin- community), ‎printing, comprehensive and advanced courses in subjects of information ‎technology, office automation, programming, design, maintenance, ‎networks ‎ • Use the Internet to search and extract research and information on the ‎various correspondence and follow-up e-mail.‎ • Provide free technical advice to citizens and institutions.‎ • Electronic Loans: submit loan applications to the Development and ‎Employment Fund and the postal savings fund.‎ • Employment-mail: submit employment applications for citizens through ‎the site Manor sites. Special provide other employment services, and send ‎CV to the institutions concerned.‎ • Other services: printing, scanner, follow-up services provided by other ‎institutions (CSC ...), enrollment at the universities, the deployment of high ‎school and comprehensive results.‎ Show less