Experience

AUR Leasing

• Financial Services
• 1 - 100 Employee

• Business Development Manager

  • May 2021 - Present

  •Ensure That the team`s and personal yearly and monthly targets are met by managing a team of officers and overseeing their respective targets, marketing activities and pipeline.•Prepare a business plan at the end of every year detailing the team`s monthly budget per officer for the coming year.•Update the team`s TML on a regular basis to ensure optimal coverage of potential and credit worthy clients based on regular market research and market knowledge. TML must be submitted to the Head of Business Development for approval. •Approach companies to schedule meetings with potential clients to introduce AUR`s profile and products to key clients in the market. •Support all officers` marketing activities by attending their strategic meetings and closing negotiations.•Ensure all potential deals are addressed with a suitable and tailored mandate that is acceptable to both the client and AUR`s policies.•Review all mandates submitted by officers before submitting to the Head of Business Development for approval. Any exceptions to AUR`s Credit Policy Guide must first be discussed with the Head of Business Development.•Examine the client`s documents and their credit worthiness before issuing an offer in order to avoid any possible legal or credit related issues.•Monitor the pipeline`s turnaround time at every stage and ensure that all cases are being handled efficiently.•Co-ordinate between the client and internal departments to obtain any needed information, documents or to schedule meetings.•Provide the Credit & Investigation Departments with all needed information to assist them in finalizing their studies.•Ensure the prompt repayment of all clients and resolve any collection issues.•Communicate all issues and updates to the Head of Business Development on behalf of the team.•Submit a weekly report to the Head of Business Development detailing the team`s marketing activities, meeting summaries and suggested action plan Show less

• Deputy Manager - Business Development Department

  • May 2019 - Present

  •Ensure That the team`s and personal yearly and monthly targets are met by managing a team of officers and overseeing their respective targets, marketing activities and pipeline.•Prepare a business plan at the end of every year detailing the team`s monthly budget per officer for the coming year.•Update the team`s TML on a regular basis to ensure optimal coverage of potential and credit worthy clients based on regular market research and market knowledge. TML must be submitted to the Head of Business Development for approval. •Approach companies to schedule meetings with potential clients to introduce AUR`s profile and products to key clients in the market. •Support all officers` marketing activities by attending their strategic meetings and closing negotiations.•Ensure all potential deals are addressed with a suitable and tailored mandate that is acceptable to both the client and AUR`s policies.•Review all mandates submitted by officers before submitting to the Head of Business Development for approval. Any exceptions to AUR`s Credit Policy Guide must first be discussed with the Head of Business Development.•Examine the client`s documents and their credit worthiness before issuing an offer in order to avoid any possible legal or credit related issues.•Monitor the pipeline`s turnaround time at every stage and ensure that all cases are being handled efficiently.•Co-ordinate between the client and internal departments to obtain any needed information, documents or to schedule meetings.•Provide the Credit & Investigation Departments with all needed information to assist them in finalizing their studies.•Ensure the prompt repayment of all clients and resolve any collection issues.•Communicate all issues and updates to the Head of Business Development on behalf of the team.•Submit a weekly report to the Head of Business Development detailing the team`s marketing activities, meeting summaries and suggested action plan. Show less



AL AHLI KUWAIT - EGYPT LEASING CO.

• 1 - 100 Employee

• Credit & Marketing Assistant Manager

  • May 2018 - Apr 2019

  • Developing and expanding customers’ relation through visiting existing & potential customers in order to introduce AKELC services & identify customer needs. • Negotiate with the customers in order to tailor the credit package that suits the customer’s needs & complies with their financial capabilities. • Preparing weekly marketing and credit plans and reviewing them with Head of Business. • Preparing Credit Approval Memorandums (CAMs) including financial statement analysis, financial projections, and industry analysis presenting it to the board of directors for approval. • Preparing the contracts and disbursement package after approval and follow-up with finance department to complete disbursement procedures according to terms of approval. • Monitoring customers' performance & utilization under said facilities. • Preparing interim updates or requested amendments (from the customer) for the existing facilities. • Working in contribution with other departments. Show less



UElease (Upper Egypt for Leasing) a subsidiary from Incolease (International company for Leasing)

• Cairo Governorate, Egypt

• Senior Credit & Marketing Officer

  • Nov 2017 - Apr 2018

  • Developing and expanding customers’ relation through visiting existing & potential customers in order to introduce UE leasing services & identify customer needs. • Negotiate with the customers in order to tailor the credit package that suits the customer’s needs & complies with their financial capabilities. • Preparing weekly marketing and credit plans and reviewing them with Head of Business. • Preparing Credit Approval Memorandums (CAMs) including financial statement analysis, financial projections, and industry analysis presenting it to the board of directors for approval. • Preparing the contracts and disbursement package after approval and follow-up with finance department to complete disbursement procedures according to terms of approval. • Monitoring customers' performance & utilization under said facilities. • Preparing interim updates or requested amendments (from the customer) for the existing facilities. • Working in contribution with other departments. Show less



ABK Leasing -A Subsidiary of Al Ahli Bank of Kuwait

• Smart Village

• Marketing officer and Credit Analyst

  • Feb 2016 - Nov 2017

  · Developing and expanding customers’ relation through visiting existing & potential customers in order to introduce Piraeus leasing services & identify customer needs. · Negotiate with the customers in order to tailor the credit package that suits the customer’s needs & complies with their financial capabilities. · Liaise with other departments (Credit & Risk) in order to finalize the study to be introduced to the proper Credit Committee. · Monitoring customers' performance & utilization under said facilities. · Preparing interim updates or requested amendments (from the customer) for the existing facilities. · Working in contribution with other departments. Show less



Orix Egypt

• Orix

• Credit Analyst and Marketing Officer

  • Aug 2014 - Jan 2016

  Marketing of leasing financial services and to keep relationship with existing and the prospective Corporate & SME’s clients. Ensure timely and quality of credit decisions also to contribute on the company profitability through effective corporate services management and excellent service response to both current and prospective customers. Responsible for portfolio management of (SME’s & Corporate) clients, collecting all needed documents needed for Credit approvals. Analyze credit data and financial statements provided from clients & to find out the degree of risk involved in extending credit to (SME’s & Corporate) clients. Negotiating credit terms with clients focusing on tenure, interest rate and the security arrangements. Preparing the credit profile & renewal proposals for any of (existing & prospective) lease request being presented to the concerned authority approval. Consult with customers to resolve any complaints, inquiries also to verify and monitoring the transactions disbursement. Conduct Research and Development activities in terms of Updating Target Market Study, daily monitoring of markets and preparing comprehensive industry studies. Show less



Xceed

• Egypt
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Senior-Enterprise Billing BackOffice at Xceed

  • Feb 2010 - Jul 2014

  •Handling customers complaints •Solving Billing and Technical issues •Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Assess training needs and assist in the scheduling of identified and approved trainings. •Ensure full availability of Service Desk telephone and email support during shift. •Provide telephone and email support for clients and users •Pro-actively monitor support mailboxes and log in the system •Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in the service desk tool. •Create, document, and review work instructions to help deal with similar incidents and requests •Generating reports related to customers experience •Client communications and customer's satisfaction Take full ownership of all open Incidents and Service Requests and update them on a daily basis as minimum •Support Work Place Services in providing desk side support to resolve users’ issues •High percentage of first contact resolution of clients’ and users’ Incidents and Service Requests •Ability to create work instructions to share acquired knowledge with peers •To work within structured and defined service management practices (Incident, Change, Configuration, Release Management, etc.) •To work and be measured against strict Service Level Agreements •Provide clients and users with clear, concise updates in relation to their Incidents and requests •Assist in designing reports for the supervisors in order to meet the requirements from management Show less