Experience

J2 Interactive

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Solution Architect

  • Apr 2021 - Present



Epic

• United States
• Software Development
• 700 & Above Employee

• Software Engineer

  • Aug 2015 - Mar 2021

  MUMPS/M Programming Highlights* Enhanced the home-grown compiler to improve overall software performance and cut down installation time by more than 10%.* Improved PHI security and decreased the application's required disk space by creating a home-grown "file system": an abstraction layer with public APIs allowing all other Epic code to interact with the OS filesystem in familiar ways without having to master OS concepts, operations, and security model.* Owned the system used to audit user access and system events.** Designed & programmed an updated system to allow for scalability without compromising performance.** Created programmatic structures ensuring compliance & data integrity.** Explained the system, its importance, and its best practices to audiences ranging from experienced Epic programmers and DBAs to new-to-Epic CSOs and CTOs.** Led technical investigations into time-sensitive customer issues related to auditing.Using Various OOP/GUI* A centralized workspace to upload, download, and share files between system users (not in Production yet).* Contributed in an Agile-like environment to a team creating a web application allowing users to direct data or behavior through regular and logical expressions based on data.* Cut down issue investigation time and reduced potential for a missed issue by programming an issue "pass the baton": a way for service staff both indicate who's responsible for next steps and automatically notify that person. Show less

• Manager, Internal Support Tech Service Engineers

  • Feb 2008 - Jul 2015

  * Identified the need for, and owned the creation of, a technical services team in the core technical area of the company where R&D time was spent on support.* Recruited experienced, strong engineers from other company areas who were capable of tackling this area. My team provided technical support for other Epic engineers.* Provided, alongside team members, countless internal classes and technical documents to help R&D and Tech Service engineers with thorny problems.

• Technical Coordinator

  • Aug 2005 - Oct 2008

  * Owned the technical success of Epic's largest customer at the time, comprised of 5 geographical regional groups and a national leading group.* Ensured national control over the shared cross-regional content, the flow of data, the planning of the technical rollouts of new installations, new live sites, and new version upgrades.* Represented Epic at various levels of the customers organization from technical events involving DBAs to meetings with the CEO and CIO to discuss project progress* Presented complicated technical concepts at executive level meetings to convey business requirements without overwhelming the audience with the details* Represented the customer's needs and vision to Epic R&D staff in order to communicate the importance of those software changes to the customer* Acted as the de facto manager of the five regional technical coordinators, each of whom had similar responsibilities specific to each region. Show less

• Manager, Customer Support Tech Service Engineers

  • Jan 2005 - Jul 2008

  * Mentored new technical services engineers on how to perform superior customer service through leading by example and inviting them to sit on my customer calls and meetings.* Managed the distribution of workload and balancing of teams from 5 and up to 9 engineers each assigned their own 3-5 customers.* Owned the success of my team members by making sure they worked on areas of their interest and by sitting in on their customer calls and meetings.* Helped identify and quantify needs on the team to drive recruiting goals. Show less

• Technical Service Engineer

  • Jun 2003 - Dec 2004

  * Solved the issues seen in live production environments that the certified customer IT team has already investigated and could not resolve.* Led the ongoing maintenance tasks, technical services, and represented Epic as the primary technical contact for five different live customers in my functional area.* Shepherded two different customers through an Epic install from the days of project planning and through two years of being live.