Experience

O'Connor

• United States
• Leasing Real Estate
• 100 - 200 Employee

• Commercial Account Manager

  • Oct 2017 - Present



Meriplex

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• New Business Development

  • Sep 2013 - Oct 2017

  Meriplex is an enhanced cloud based solution specialist, that service provider specializing in communication solutions for the enterprise market. Originally created as a Houston ISP, Meriplex has transformed into a global MPLS provider, voice provider utilizing SIP services and an elite Cisco Gold Partner. All the while providing our customers with 24/7 Managed Services and Network Monitoring from our state of the art Network Operations Center. In addition, Meriplex acquired one of the fastest growing high-tech software automation companies in Houston last year that offers IT Systems Management software as a Service. We are first in the area with the ability to offer this product in a SaaS model, and it is currently our most popular service. Show less



Rent-A-Center

• United States
• Retail
• 700 & Above Employee

• Lead Assistant Manager

  • Jun 2007 - Jun 2013

  In partnership with the Store Manager, develop your leadership skills and ensure day-to-day business operations run smoothly. As an organized, outgoing and experienced professional, you'll drive sales and grow revenue through targeted sales conversations and collection practices. While attractively merchandising the showroom floor, managing inventory, and assisting with product delivery, service and returns, you'll gain hands-on experience managing a Rent-A-Center store. Leading the efforts of a team, you're a dynamic and committed mentor to your staff, developing and executing sales programs to increase profits in your store. You will set aggressive goals for store performance and customer satisfaction, while training and motivating coworkers to effectively market the rent-to-own transaction to customers. Show less



URS

• Collections Agent

  • 2013 - 2013

  Contact consumers by telephone to resolve delinquent bank card, auto deficiency loans, retail credit accounts or other types of debt. Describe resolution options and benefits to borrowers, negotiating best possible arrangement for consumer, our client(s) and URS. Receive and respond to collection-related inquiries in a prompt and professional manner. Perform skip-tracing activities, as needed to obtain location information for reaching consumers. Maintain an expert and up-to-date knowledge of collection specialist job duties, requirements and abilities. Comply with all policies, procedures, and relevant federal/state laws and regulations for client(s) being worked including but not limited to: Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA), Privacy Act and Federal Information Security Management Act (FISMA). Ensure proper system notation is made for all activity on accounts. Maintain effective schedule ensuring prime time, evening and weekend hours are completed as required. Maintain a professional work demeanor and environment at all times. Show less



leisurequest vacation

• Travel Agent

  • 1992 - 2013



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Customer Service

  • Oct 2005 - May 2007

  Provide fast, friendly service. Actively seek out customers on the racetrack and in the aisles. Offer a friendly greeting. Smile, and make eye contact with customers. Ask open ended questions about customer's projects in order to determine their needs and level of expertise. Show enthusiasm with the customer. When necessary, handle several customers at once. Thank customers for shopping at The Home Depot. Follow up with customers via telephone when appropriate. Is knowledgeable about products and services offered by The Home Depot. Answer questions about merchandise for the customer's level of expertise. Escort customers to appropriate merchandise, no matter what department. Describe features and benefits of merchandise. Explain the steps needed to complete projects and the products needed. Assist customers with special orders and installed sales. Acquire beginner product knowledge in adjacent departments. Acquire knowledge about cutting keys, ropes, blinds, carpet, wood, and mixing paint. Promote services offered at the Special Services Desk, Tool Rental, and Pro Desk. Has knowledge of other Home Depot companies and how to best recommend them. Show less



Circuit City

• Technology, Information and Internet
• 700 & Above Employee

• Sales Specialist

  • Oct 1999 - Dec 2002

  Product specialist is a sales person who specializes in selling the company’s products and goods. He or she has a sound knowledge of the products from the manufacturing stage to the distribution. He or she also ensures the product sales goals are hit through channels of promotions.Also who would directly assists customers about their concerns. He or she makes his or herself available for any customer queries and complains. He or she also ensures the proper house-keeping of the shelf, and organization of the merchandise in the store. Show less