Generation Learner

• May 2022 - Present

Front Desk Associate/Studio Co-Manager

• Jun 2015 - Sep 2020

· Proofread Yoga Instructor biographies & established/updated the Biography & Portrait webpage for PHY website, extensive data entry, performed community outreach/marketing through MINDBODY(online website), flyer advertisement, events & workshops · Confirm scheduling for PHY Studio interns, outline lists of responsibilities for proper studio maintenance, conducted onboarding sessions with interns to use MINDBODY to process client transactions, conduct weekly inventory of overhead equipment/supplies and retail items of studio · Accurately execute all client transactions; proficiency in handling streams of clients & their requests through rapport maintenance & MINDBODY · Accountable for efficient day-to-day operations including opening & closing duties, management of appointment confirmation emails, class rescheduling, retail sales, membership/class package sales, cash transactions, client check-in Show less

Head Server

• Sep 2018 - Aug 2019

• Server Team Lead: Designated tasks to bussers/food runners during dinner service, tutored servers with the dynamics & phases of restaurant service including conveying recipe lists for the dinner menu to guests, minor level liquor/spirit ordering for the restaurant • Thorough understanding of the RESY OP app: allocated dinner reservations to respective tables whilst seating other guests without reservations, conducted phone calls with clients in a customary fashion • Set up for dinner service with proper table arrangement, assisted bartenders with the gathering of liquors/ingredients for dinner service, participated in monthly staff meetings & training sessions, abided by the New York City Department of Health guidelines through periodical refilling of cleaning agents & maintenance protocol • Presented guests with efficient & effective dinner service through succinct explanations of the dinner menu Show less

Sales Associate - Cheese & Charcuterie Dept.

• Feb 2017 - Mar 2018

· Calculated monthly total of the Cheese & Charcuterie department product spending from vendors, assisted Department Manager w/ ordering specialty/artisanal products & return of unwanted merchandise, followed checklists for processing products, ensured monthly inventory stock goals were achieved · Assisted customers in selecting cheese, beer, wine, housewares & other specialty/artisanal products, sampled products directly to customers while relaying information about its history/lore · Complied with Weights & Measures(accurate Tare Weight) procedures, including proper health & sanitation practices · Kept cheese display cases organized, conducted proper maintenance of display cases, organized refrigerators/cellar walk-ins, accurate pricing w/ up-to-date sign tags Show less