Ory Mor

Operations Supervisor at OpenRice.com
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Contact Information
us****@****om
(386) 825-5501
Location
Kawasaki, Kanagawa, Japan, JP

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Credentials

  • The Complete Agile Scrum Fundamentals Course
    Udemy
    Jan, 2023
    - Oct, 2024
  • Agile Crash Course
    Udemy
    Dec, 2022
    - Oct, 2024
  • The Project Management Course: Beginner to PROject Manager
    Udemy
    Dec, 2022
    - Oct, 2024

Experience

  • OpenRice.com
    • Technology, Information and Internet
    • 100 - 200 Employee
    • Operations Supervisor
      • May 2019 - Present

      International company based in Hong Kong, providing restaurant information and other services such as bookings, takeout and point system. • Project coordination: Coordinating between the home office in Hong Kong and a Japanese partner company regarding a collaboration project. This includes taking part in negotiating meetings, translating English and Japanese on Backlog (Software), pushing the home office for answers, managing the JP team tasks and deadlines, weekly meetings with higher ups, contacting different team leaders directly such as IT and marketing, proposing improvements, and making sure the JP team has all the tools they need to get the job done from access to relevant systems, better hardware to knowing who to contact. • Analyst: Creating weekly and monthly reports on our page view (PV) unique users (UU) and booking numbers to go over with both business partner and home office. • Team management: Using Notion to organize all our tasks from routine to unique, adding various pages such as calendar, meeting notes, contact list and more. Training new employees, updating and writing task manuals. • Accounting: sending monthly expenses reports to the home office, applying for purchase requisition and claim forms. • Market research: for potential new partners in Japan, current food trends, popular tourist spots and restaurants for promotion purposes (articles and YouTube videos) • Monthly Article Editor and Contributor: researching new topics, writing, Photoshop cover photo, approving articles written by colleagues and uploading them into the company's servers. • Customer Service Emails: responding to various emails and forwarding to relevant colleagues. • Managing Restaurant Data: making sure the restaurant data we get from our partners is matched correctly to the company's existing data, registering new entries and updating data when necessary. Show less

  • E.T. SALESTECH SERVICES LTD
    • Israel
    • Sales Manager
      • Aug 2015 - Jan 2016

      Making outbound calls to global customers in English who are or were interested in the company's services. Making outbound calls to global customers in English who are or were interested in the company's services.

  • Bezeqint
    • Petah Tikva Area, Israel
    • Bezeqint - several positions
      • Feb 2012 - Sep 2013

      Business Customer Service: February 2012 – May 2012 Proactive Customer Service (Promoted): May 2012 – December 2012 • Reviewing customer satisfaction polls and preserving dissatisfied customers. • Analyzing statistical data and suggesting improvement methods to team managers. Business Team Analyzer (Promoted): December 2012 – September 2013 • Analyzing Department data to create monthly and quarterly reports on: customer services, sales and customer satisfaction team by using BI system. • Working independently and alongside department managers. Show less

  • IDF “Shahar” Regiment
    • Israel
    • Military Service in IDF
      • Dec 2007 - Dec 2010

      Served as a combatant, promoted to Squad Captain and First Sargent in “Shahar” Regiment, honorable discharge at the rank of Sargent 1st class. My duties included: • Managing and operating division logistics. • Training recruits and commanding them in operations. • Search and rescue from collapsed buildings • Assisting the Battalion Training Officer in managing and planning of regiments training. Served as a combatant, promoted to Squad Captain and First Sargent in “Shahar” Regiment, honorable discharge at the rank of Sargent 1st class. My duties included: • Managing and operating division logistics. • Training recruits and commanding them in operations. • Search and rescue from collapsed buildings • Assisting the Battalion Training Officer in managing and planning of regiments training.

Education

  • Shibuya Gaigo Gakuin
    Japanese, Japanese Studies
    2018 - 2019
  • Tel Aviv University
    East Asia Study
    2014 - 2018
  • Kudan Institute of Japanese Language and Culture
    Japanese
    2016 - 2017

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