Ortal D.

GRC Specialist at Moovit
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Contact Information
us****@****om
(386) 825-5501
Location
Tel Aviv District, Israel, IL
Languages
  • Hebrew -
  • English -

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5.0

/5.0
/ Based on 2 ratings
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Tiferet Zussman

Ortal is a fantastic team player. She became the heart and sole of the company almost immediately, quickly developing strong, sincere relationships. Ortal is sharp and intuitive, and doesn’t let anything fall through the cracks. She sets goals and continuously exceeds them, Ortal has a holistic approach and takes full ownership over all of her work, she knows how to advocate for the needs of her team and is never afraid to learn a new skill. Working with Ortal is a pleasure from a professional prospective, but more than that, it’s fun! I cannot recommend her enough. Her skill set is vast and includes both relationship management and project management, she is able to distill the important information from any interaction and act on it. I can’t wait to see what Ortal does next!

Liad Churchill

I had the pleasure of working with Ortal when she was a Customer Success Manager and I can confidently say that she is an exceptional talent in driving people and processes. Her expertise in the customer life cycle was evident in every aspect, from onboarding and audit support, to maximizing usage and driving upsells and renewals. One of Ortal's standout strengths is her ability to consistently achieve highly positive customer testimonials and reviews. She has a natural talent for building strong relationships and ensuring customer satisfaction. In summary, Ortal is a valuable asset to any organization and I highly recommend her for any customer-facing role. She is energetic, hardworking, and consistently goes above and beyond to deliver results.

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Credentials

  • Robotic Process Automation (RPA)
    Kryon
    Mar, 2020
    - Nov, 2024
  • Analyzing and Visualizing Data with Microsoft Power BI
    Microsoft
    Jan, 2020
    - Nov, 2024
  • Click View
    ClickView
    Nov, 2019
    - Nov, 2024

Experience

    • Israel
    • Internet Publishing
    • 200 - 300 Employee
    • GRC Specialist
      • Jun 2023 - Present

    • United States
    • Software Development
    • 1 - 100 Employee
    • Customer Success Manager
      • Nov 2021 - Jun 2023

      - Responsible for the customer relationship lifecycle, from onboarding to retention and expansion. - Worked closely with internal teams (Product-R&D, Sales, Support) to present customer needs and solve customer issues such as feature requests and key use cases. - Be an integral part of the CSM team, work to improve processes, and expand responsibilities - Responsible for the customer relationship lifecycle, from onboarding to retention and expansion. - Worked closely with internal teams (Product-R&D, Sales, Support) to present customer needs and solve customer issues such as feature requests and key use cases. - Be an integral part of the CSM team, work to improve processes, and expand responsibilities

    • Israel
    • Financial Services
    • 400 - 500 Employee
    • IT Consultant & Project Manager
      • Nov 2019 - Nov 2021

      - Analytical research - working with big data sets to provide critical insights about customers’ business needs. - Turn data into insights - research projects and share outcomes & recommendations with stakeholders (using research methods and visualization tools). - Assurance professionals in the audit, documentation, evaluation, and testing of information technology processes and controls in various environments. - Analytical research - working with big data sets to provide critical insights about customers’ business needs. - Turn data into insights - research projects and share outcomes & recommendations with stakeholders (using research methods and visualization tools). - Assurance professionals in the audit, documentation, evaluation, and testing of information technology processes and controls in various environments.

    • Israel
    • Higher Education
    • 700 & Above Employee
    • Software Implementation Specialist
      • Jan 2017 - Nov 2019

      - Responsible for systems upgrades, requirements characterization phase, writing acceptance test documents, implementation systems, and support users. - Building work plans and writing cross-organizational policies and procedures - Performing training and writing instructional content for the end users. - Responsible for systems upgrades, requirements characterization phase, writing acceptance test documents, implementation systems, and support users. - Building work plans and writing cross-organizational policies and procedures - Performing training and writing instructional content for the end users.

    • Israel
    • Higher Education
    • 700 & Above Employee
    • Teaching Assistant
      • Oct 2016 - Oct 2019

      - The administrator of the course website in the Moodle system - Examination tests and exercises - The administrator of the course website in the Moodle system - Examination tests and exercises

Education

  • Bar-Ilan University
    Master of Business Administration (M.B.A.), Business Administration and Management, General
    2015 - 2016
  • Bar-Ilan University
    Bachelor's degree, Psychology & Economy
    2011 - 2014

Community

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