Experience

A.L. GROUP

• Israel
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Customer Success Team Leader

  • Sep 2018 - Present

  • Mentoring Customer Success team including training and support on fluent work processes and special projects.• Supporting strategic customers across all project phases: planning, synchronizing, and monitoring according to customer requirements and company KPIs.• Managing customer accounts including trend analysis, report generation and optimizing activities and performance.• Defining work processes and synchronizing intra-organizational departments and cross-region, while promoting the company's service concept.• Building and streamlining work processes according to company strategy. Show less

• Customer Success Manager

  • Mar 2016 - Sep 2018

  • Responsible for YOY growth and retention of leading customers in the automotive industry.• 360 ° on customer account which includes working with various departments internally and on the customer side.



Data Pro Proximity

• Israel
• Advertising Services
• 1 - 100 Employee

• Marketing Account Supervisor

  • Apr 2011 - Aug 2016

  • End to end management of the companies’ top accounts, among which: Cellcom, Shufer-Sal, Maccabi Health care and Mei Eden. • Managing customer portfolios including strategic plans, internal incentive programs and provision of solutions within budget constraints. • Outlining and constructing long-term business plans and processes, ongoing activity management and collaborations. • Planning internal company events and launches. • Developing creative concepts to promote consumer relation and branding across various media chancels- digital, social and print. • Meeting tight schedules, working under pressure and prioritizing tasks Show less



Berlitz Israel - ברליץ ישראל

• Israel
• Education Administration Programs
• 1 - 100 Employee

• Office Manager

  • Jan 2010 - Jan 2011

  • Administrative office management, consultation meetings coordination, schedule and inventory management. • Providing operational Support for teachers and customers • Administrative office management, consultation meetings coordination, schedule and inventory management. • Providing operational Support for teachers and customers



Shufersal

• Retail
• 400 - 500 Employee

• Deputy project manger

  • Jul 2008 - Oct 2010

  • Operational management of marketing projects, including recruitment and human resources management, customer service and quality control. • On-going costumer communication, defining requirements, supervising execution and problem solving. • Developing training plans, new employee training and Employee evaluation. • Position required ability to work under pressure in a dynamic environment. • Operational management of marketing projects, including recruitment and human resources management, customer service and quality control. • On-going costumer communication, defining requirements, supervising execution and problem solving. • Developing training plans, new employee training and Employee evaluation. • Position required ability to work under pressure in a dynamic environment.



Pelephone

• Israel
• Telecommunications
• 700 & Above Employee

• Customer Retention

  • Jan 2005 - Apr 2007

  • Call center representative for private and VIP customers, negotiating and finding creative solutions for customer retention. • Training of new members in the department. • Call center representative for private and VIP customers, negotiating and finding creative solutions for customer retention. • Training of new members in the department.