Experience

Another Choice, Another Chance-USA

• Wellness and Fitness Services
• 1 - 100 Employee

• Marriage, Family, Child, Therapist Intern #69961

  • Jun 2012 - Present



University of Phoenix

• United States
• Higher Education
• 700 & Above Employee

• Enrollment Counselor

  • Feb 2009 - May 2012



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Services Center Manager

  • Aug 2005 - Jul 2008

  Established and communicated expected standards of performance, reviewed actual performance, coached and implemented necessary correction action resulting in cohesive operation that delivered service effectively.

• Field Service Supervisor

  • Mar 2003 - Aug 2005

  Performed root cause analysis on a district level and created spreadsheets/graphs and implemented specific controls to measure/track/record and improve daily and weekly performance numbers.Initiated and organized the clean up of our facility image and changed the work culture of our office and our independent contractors which created accountability, efficiency and cost savings.

• Senior Customer Service Rep.

  • Jan 1997 - Mar 2003

  Recognized in accelerating quality customer service by resolving customer disputes and discrepancies in an expedient time frame while maintaining empathy, ownership of the problem and providing constant feedback.



American River College

• United States
• Higher Education
• 700 & Above Employee

• Instructional Assistant

  • Jan 1997 - Jan 1998

  Conducted tutor sessions with college students individually and in group settings, prepared and presented instructional teaching aids, maintained records of attendance and evaluation and charted final performance reports.

• Student Matriculation Clerk

  • Jan 1996 - Jan 1997

  Participated in the PACE program conducting speeches and Q&A sessions to increase school performance and encourage college enrollment with high risk high school and middle school students. Faciliated student orientation and gave guided tours for incoming students.