Orosakin Oluwadamilola
Incident Manager at McEmtol Consulting Company- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Native or bilingual proficiency
-
Yoruba Native or bilingual proficiency
Topline Score
Bio
Credentials
-
general health, safety and environment ( HSE)
UKHSE LimitedAug, 2015- Nov, 2024
Experience
-
McEmtol Consulting Company
-
Nigeria
-
Telecommunications
-
1 - 100 Employee
-
Incident Manager
-
Sep 2020 - Present
• Develops and maintains an appropriate level of incident management procedures and/or work instructions to support the needs of the business. • Ensures that incident management staff are trained and familiar with IM procedures. • Monitors IT support staff performance of the incident management process; creates and executes action plans when necessary to ensure effective operation and continuous improvement. • Manages incident resource allocation and workload distribution. • Invokes the major incident procedure as appropriate. • Engages upper levels of management as appropriate. • Ensures that a major incident review is conducted for all major incidents and that recommended action items are completed. • Provides information for management • Highlights trends resulting from recurring incidents for review by problem management. • Monitors performance of the incident management process and identifies process improvements to the enterprise IM Process Owner. • Perform Tier 1 diagnosis • Functional escalation • Resolve incident • Monitor incident • Close incident Show less
-
-
-
RGS WORLDWIDE LIMITED, NIGERIA
-
Nigeria
-
Human Resources Services
-
1 - 100 Employee
-
Incident Manager
-
Aug 2019 - Aug 2020
Assigning enterprise tickets to back office engineers Tracking and follow up on enterprise services downtime Proactive maintenance of enterprise services via Netboss Checking service status of enterprise links availability via Netboss and PRTG Follow up with customers on enterprise services Basic troubleshooting of enterprise networks using TN, OSN, RTN Assigning tasks and delegating enterprise duties to FME in different locations Close monitoring of Core network services MPLS; its availability and downtime and escalation of downtime to appropriate departments for quick resolution. Show less
-
-
Education
-
2019 - 2020
University of Lagos
Master of Business Administration - MBA, Business Administration and Management, General -
Federal University of Technology Akure
Bachelor of Engineering (B.Eng.), materials and metallurgical engineering -
federal government academy, suleja, niger state
W.A.S.S.C.E
Community
