Project Manager

• Jul 2023 - Present

Project Manager

• Sep 2021 - Nov 2022

Responsible for the successful planning, coordinating, scheduling, managing, and execution of various projects and initiatives. Partner with Spencer customers, vendors, manufacturers, and internal teams to successfully deliver and execute. Manage competing priorities; provide sound, logical planning of activities. Develop project plans from customer requirements and interactions with various parties and internal stakeholders. Provide daily/weekly status reports in a variety of formats (both written verbal) at a high level. Provide excellent customer service ensuring the customer has what they need to understand current status and collaborate with the customer to work through challenges. Provide leadership to cross-functional team members while driving to a common goal. Provide consultation, make recommendations, give appropriate advice, and/or facilitate decisions. Identify and drive process improvement. Managed and coordinated install rollouts for 250 stores for camera installs. Completed 1-week ahead of schedule; contribution margin of 53%. Show less

Project Manager

• Jul 2019 - Sep 2021

Show project metrics at both a detailed and leadership informational level. Leads project teams and sub teams to develop and implement new programs and process improvements. Manages projects in accordance with NCR and Starbucks established program management methodologies. Ensures that multiple projects meet specified timelines and deliver expected results. Manages and monitors project schedules, progress and costs to ensure that expected results are delivered on time and within budget. Maintains, adjusts and updates project plans as needed. Consolidates, communicates and ensures resolution of all issues. Develop and collect performance metrics. Represents business unit and department on cross-functional project teams. Provides expertise to assess potential financial and operational impact. Accountable for ground-up IT installation in eight Canadian provinces and the Western US Region including Alaska and Hawaii; coordinating installs, and technical analyst assistance; 100% on-time completion rate Show less

Project Coordinator / Field Services Supervisor

• Apr 2018 - Sep 2021

Manage competing priorities; provide sound, logical planning of activities Develop project plans from customer requirements and interactions with various parties and internal stakeholders Oversaw and performed installation for major convenience store remodels; 8 remodels comprising of 5 systems; including cabling, CCTV monitoring and Security Listening System; 30–45-day completion Provide daily/weekly reports with progress and financial updates for stakeholders and internal management. 4 retail merchants and a restaurant chain Knowledge sets include: project management, project planning, senior project manager. Show less

Field Technician

• May 2016 - Sep 2021

Project Coordinator

• Sep 2013 - May 2016

Primarily responsible for coordination and active oversight of various concurrent local and national single-use projects. Provided management over (MAC & service) and multiple site large-format rollouts, either for my individual clients or as a component of a project management team, providing superior low-voltage cabling, wireless, CCTV and IT network services that strives exceeds clients' expectations. Prepare and present financial performance reports for each client, as well as forecasting subsequent work. Administrative duties include but not limited to: reading blueprints and site footprints, ordering materials, regular client invoicing, assisting with accounts payable for service providers, and obtaining state and local permits, Accountable for ground-up IT installation in 9 states; 100% completion of 35 sites on-time Responsible for creating processes to complete coordination of IT installations in accordance with client’s scope and installation instructions; 4 install types Assumed responsibility of training technicians in the field; 3 crews trained Supervised IT projects; worked closely with Project Managers and IT engineer ensuring availability of inventory and managing shipping schedules to assist in achieving project milestone Cross-client projects; worked on 15 projects simultaneously ensuring orders and inventories were accurate to match client needs Organize the recruitment and training of staff; worked closely with three temporary agencies; supervised 21 personnel Show less

Operations Manager, IT Services

• Nov 2014 - Aug 2015

Operations Coordinator

• Sep 2013 - Nov 2014

Student

• May 2011 - Dec 2014

On path to obtain a degree in Business Administration with a concentration in operations management. 75 credits remaining. On path to obtain a degree in Business Administration with a concentration in operations management. 75 credits remaining.

Inventory Associate

• Aug 2013 - Sep 2013

Provided accurate inventory of client merchandise at various locations Provided accurate inventory of client merchandise at various locations

Photo Lab Manager

• Dec 2008 - Mar 2011

Safeguarded and entrusted with Confidential to SECRET classification information; Maintained and reconciled expense reports for Purchase Card and provided accurate data of $300K budget to Senior Managers; Scheduled and managed appointment calendars for 15+ personnel using Microsoft Outlook; Monitored and planned business travel and accommodations for 10 business trips a year; Tracked, ordered, and maintained 300-item inventory valued at $250K with 100% accountability; Reported to and worked closely with Director and Senior Managers on enhancing customer service procedures and office operations; Prioritize orders, assist customers in choosing products/services, and respond to all customer inquiries/issues Show less

Weapons Intelligence Team Member

• Sep 2007 - Dec 2008

Conducted pattern, TTP, and trend analysis of IED devices; Maintained databases and compare and contrast information from multiple sources, utilizing current analytical tools; Enhanced processes of collecting information and identifying methods of categorization of data; Identified emerging threats and analyze historical trends, fusing multiple sources / forms of intelligence data together in order to support counter-IED efforts.

Photo Lab Manager

• Apr 2006 - Sep 2007

Supervised, assigned and prioritize tasks of 10 employees; Responsible for an equipment inventory worth $250K; Trained/certified personnel on primary job functions; Responsible for product quality assurance; Reported to and work closely with Director, Division Head, Deputy Director, and Senior managers

Photo Lab Assistant Manager

• Jan 2003 - Mar 2006

Assigned and prioritized tasks for 3 employees; Assisted superintendent, and operations manager in providing direction, feedback and suggestions to employees on performance and contributed to employee reviews; Oversaw and operated all equipment and technologies associated with the Photo Lab

Photographer

• Aug 1995 - Jan 2003

Assisted customers in choosing products/services, respond to all customer inquiries/issues, and maintain customer confidentiality; Maintained an in-depth knowledge of current products and services offered; Followed all quality assurance policies and procedures; performed and monitored all daily/weekly/monthly equipment maintenance activities to minimize machine malfunctions and downtime; edited and processed film using conventional/digital formats