Orlene Baynes Shepherd

Certification Manager at MTA Small Business Development Program
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Contact Information
us****@****om
(386) 825-5501
Location
Queens County, New York, United States, US

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Jessy Milner

Orlene is a wonderful individual that continually delivered results above and beyond in providing exceptional service and support, while showing genuine integrity and respect for the customer, during an extremely difficult assignment. She is focused and dedicated to producing her very best at all times. She has shown that she is able to deal with uncertainty and dislocation and I recommend her highly – she was a tremendous addition to our team!

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Experience

    • United States
    • Construction
    • 1 - 100 Employee
    • Certification Manager
      • Jan 2022 - Present

    • PreQualification Analysis
      • Apr 2018 - Jan 2022

    • PreQualification Analysis
      • Apr 2018 - Jan 2022

    • Case Manager
      • Oct 2013 - Present

      • Represent the company and program to the public in a professional manner with an emphasis on positive public relations. • Represent the company and program to applicants in a professional manner with an emphasis on applicant to program confidentiality. • Maintain confidentiality in all areas of scope of work. • Maintain and update data base of over three hundred assigned case files. • Daily data entry in program software system to document all interaction between program applicants. • Advises applicants through the full-life cycle of the disaster housing recovery program, which is designed to help home owners repair, reconstruct or elevate their damaged homes affected by a disaster • Maintain regular contact with applicants to monitor their application status, required documents submission. • Conduct in-person/intake meetings with applicants to explain the disaster housing program and answer questions. Obtain required documents for the purpose of program eligibility and funds distribution. • Participate in ongoing training and policy review to ensure that applicants are receiving the most updated policy information. • Maintain database and spreadsheets of applicants documents. • Scanned, names and upload applicants documents in program grant management system as required by the state. • Review and verify all documentation provided by the applicants to confirm eligibility for the program, i.e; personal identification, property ownership, resident requirement, etc.). • Perform other duties as assigned by management. • Support staff in all assigned project based work. Show less

  • Cristi Cleaning
    • Building 14 JFK International Airport
    • Supervisor
      • Jan 2008 - Nov 2012

      • Organized and maintained office in professional manner. • Field and office supervision of 10 plus employees. • New employee screening. • Ordering and stock intake of office and inventory supplies. • Coordinate and managed special events. • Task delegation and scheduling. • Implemented additional company software programming and training programs. • Created and implemented an Excel program used by office supervisors specific for building inspections. • Payroll preparation. • Drafting and editing office memos, business letters, correspondence. Show less

Education

  • Keller Graduate School of Management of DeVry University
    Master of Business Administration (M.B.A.), Human Resources Management and Services
    2013 - 2014
  • Vaughn College of Aeronautics and Technology
    Masters, Airport Management
    2010 - 2012
  • Monroe College
    Bachelrs, Health Service Administration
    2007 - 2008
  • ASA The College of Excellence
    Associates, Medical Administration
    2005 - 2006

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