Experience

eTeacher Group

• Israel
• E-Learning Providers
• 300 - 400 Employee

• Digital Representative Freelance

  • Nov 2021 - Present

  -I am the main point of contact between the online school and the students, parents and/or guardians, providing support and assistance through digital channels. -I provide information and guidance on school programs, enrollment procedures, graduation requirements, policies and regulations, and other aspects related to online education. -I manage inquiries and requests from students, parents and/or guardians, solving problems and answering questions in a timely and professional manner. -I follow up on cases and inquiries, keeping accurate and updated records in the client management systems or in the digital platforms used by the school. -I collaborate with other departments at the school, such as admissions, finance, and technical support, to solve complex problems and provide a positive and well-rounded experience for students and parents online. -I provide feedback and suggestions based on student and parent feedback, to continually improve online school processes and services. Featured Skills: -Excellent written and verbal communication skills in digital environments. -Solid knowledge of the programs and services offered by the online school. -Ability to manage inquiries and requests efficiently and with attention to detail. -Problem solving skills and decision making in virtual environments. -Customer service orientation and empathy skills. -Basic knowledge of technology and skills in the use of digital tools. -Ability to work independently and in a team. Show less



LATAM Airlines

• Chile
• Airlines and Aviation
• 700 & Above Employee

• Cabin Crew A320

  • Sep 2014 - Jun 2020

  -Provided exceptional service to passengers on board domestic and international flights, ensuring their safety, comfort and satisfaction during the trip.-Carried out safety demonstrations, provided information on emergency procedures and provided assistance during boarding, takeoff, landing and disembarkation of aircraft, complying with aviation safety protocols and regulations.-I attended to the needs and requests of the passengers, including the distribution of food and beverages, seat management and the resolution of problems and questions in a courteous and professional manner.-Maintained a clean and tidy cabin, ensuring all supplies and equipment were in place and in good working order.-I collaborated with the cabin crew team and the flight crew to guarantee a safe and efficient operation, following the procedures and protocols established by the airline.-Participated in recurring training and security updates, as well as customer service programs to continuously improve the quality of service offered to passengers.-Handled emergency situations and conflicts calmly and professionally, providing assistance and support to passengers and working closely with the flight crew and other team members.Featured Skills:-Excellent customer service and interpersonal communication skills.-Solid knowledge of aviation security procedures and regulations.-Ability to work in a dynamic and high-pressure environment, adapting to changing flight schedules and long working hours.-Problem solving skills and decision making in emergency situations.-Teamwork and collaboration skills.-Fluency of communication in English. Show less

• Customer Service Agent

  • Dec 2009 - Aug 2014

  -Provided excellent customer service to passengers at the check-in counter and at the boarding gate, ensuring a smooth and efficient check-in and boarding process.-Handled inquiries and requests from passengers in a courteous and professional manner, providing accurate information on flight schedules, baggage policies, security procedures and other services offered by the airline.-Collaborated with other departments, such as the ramp service and the security service, to ensure a coordinated workflow and compliance with the safety and operational regulations of the airline.-Resolved problems and conflict situations effectively, keeping calm and professionalism in high pressure situations.-Consistently met and exceeded the customer satisfaction goals set by the airline, earning positive feedback from passengers and achieving high customer retention.Featured Skills:-Excellent customer service and interpersonal communication skills.-Solid knowledge of airline policies and procedures, as well as aviation industry regulations.-Ability to work in a fast-paced and dynamic environment, managing multiple tasks and priorities.-Problem solving skills and decision making under pressure.-Command of computer systems and ticketing tools. Show less



Bally’s Atlantic City Casino Resort

• Atlantic City, Nueva Jersey, Estados Unidos

• Room Service Busser

  • Dec 2007 - Apr 2008



DINNOS PIZZA

• Restaurants

• Asistente de cocina

  • Jul 2007 - Nov 2007