Experience

The McIntyre Group

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Customer Service

  • May 2013 - Present



Prime Line (Prime Resources Corp.)

• United States
• Advertising Services
• 1 - 100 Employee

• Customer Care / Sales Support

  • Mar 2012 - Apr 2013

  - Professionally assisted customers with all inquiries regarding item pricing, payment procedures, billing comprehension, up-selling item sale quotes, item features and colors, sales projects, logos and layout understanding and requirements.- Provided customers with imprinting styles and methods to better suit their customers’ orders for promotional imprinted items.- Providing shipping estimates and transit times for UPS and FedEx and some trucking companies.- Multitask between high volume incoming queue calls, direct calls and many email questions and sales quote requests throughout the day.-Worked on updating policies and procedures to assist call center with better business approaches.- Assist new hires with their questions and concerns as a Senior Rep. Guided them into becoming knowledgeable, independent, confident and speedy customer care reps.



Cablevision

• Customer Service

  • Sep 2007 - Nov 2009