Experience

Somerton School District

• Education Administration Programs
• 1 - 100 Employee

• Computer Support Technician

  • Jul 2023 - Present

  Provide computer support to tech users. Installs, maintains, and repairs computer hardware, software, and network equipment for Somerton School District No. 11. Installs new equipment and software and upgrades as needed. Tracks and installs software and hardware updates. Installs and configures network printers. Assign equipment to classrooms, staff, and students. Use Mosyle Apple MDM to assign and manage Apple devices to students, teachers, and staff. Use Google Workspace to manage Google accounts and services. Use Thrillshare to update the school website and manage online content. Update, maintain, configure, and install Apple devices. Show less



Vallycuts LLC

• United States

• Project Manager

  • Sep 2022 - Present

  - Responsible for overseeing all aspects of company social media accounts, and online stores, coordinating commissioned works from freelancers and third-party services, and overseeing all financial aspects of the business. - Promote customer and user engagement via social media platforms and advertisements - Develop and implement social media strategies to increase brand awareness and drive sales - Manage day-to-day operations of online stores, including inventory management and order fulfillment - Coordinate projects to ensure timely completion and adhere to brand guidelines - Oversee financial aspects of the business, including budgeting and financial reporting - Manage relationships with vendors, contractors, and local talent - Develop and implement advertising campaigns to drive traffic and sales - Communicate with team members and stakeholders to ensure the project goals are met - Manage e-commerce sites and front-end programming and maintenance of company websites - Direct the acquisition and maintenance of specialty software and hardware related to the design and development of merchandise and artworks - Oversee product conceptualization and design, manufacturing of products, and public release of products Show less



Cocopah Indian Tribe

• United States
• Insurance
• 1 - 100 Employee

• IT Help Desk Operator

  • Sep 2017 - Sep 2022

  - Responsible for 1st-level troubleshooting of office/enterprise computers and printers. - Instruct users over the phone on 1st-level PC troubleshooting. Refer more complex issues to Networking or Level 2 Staff, as appropriate. - Use RDP to remote into users' PC and troubleshoot issues directly. - Input work orders in the ticket system and update them periodically. Maintain inventory records. - First point of contact with vendors. Communicate with vendors regarding product returns, technical assistance, and orders. - Assists in setting up end-user email accounts in MS Outlook. - Set up and deploy PCs, laptops, and other devices to end-users at various enterprise-wide offices. - Activate and set up mobile devices for users. - Installation of new software & updates to existing software packages on end-user PCs. - Assists in troubleshooting and resolving network and Internet connectivity issues. - Terminate Ethernet cables, monitor network using UDM software, and conduct preliminary setup of network switches and access points. - Deployment and maintenance of virus protection software, and removing viruses & malware from infected computers. - Making appointments with department Directors for service calls, and managing requests for service via Work Orders. - Create and manage user accounts via Active Directory and Windows Exchange. - Create user manuals and SOPs and maintain a knowledge base locally and in Spiceworks. Provide user training on how to avoid various cybersecurity threats. - Set up and maintain police department computers and dispatch equipment and software. Show less



Achieve Enterprise Services

• Computer Hardware

• Computer Technician III

  • Jan 2016 - May 2017

  - Provide on-the-job training to individuals with physical, mental, and developmental disabilities. - Implement specific technical-level jobs and tasks to individuals, and measure their performance. - Provide technical support and training to individuals interested in building and refurbishing computers and laptops. - Identify and separate materials meant for refurbishing and recycling. - Dismantle computers meant for recycling; separate plastics, metals, and batteries in designated containers, and identify if parts can be reused for refurbishing or recycled. - Use company vehicles (passenger vans, cargo trucks) to direct community tasks such as picking up computers and electronics. - Build, repair, and upgrade computers and laptops for retail sale. - Perform hardware and software troubleshooting for enterprise hardware and software. - Image computers with Windows 7 Professional using imaging-software. - Data-wipe hard drives containing sensitive and/or private information using Department of Defense compliant software. - Provide tech support to staff and other departments, set up office computers and equipment. Diagnose and troubleshoot computers and servers. Show less



ACHIEVE Human Services, Inc.

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Job Coach

  • Oct 2014 - Jan 2016

  - Develop employment and on-the-job training to individuals with physical, mental, and developmental disabilities. - Implement job tasks and overlook individual's job performance. - Document and report on each individual's performance, suggest new job tasks and on-the-job training in accordance to each individual's abilities and disabilities. - Use company vehicles (passenger vans, cargo trucks) to transport individuals out into the community to perform group-related tasks such as replenishing vending machines and picking up recyclable materials. Show less



Advanced Call Center Technologies, LLC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Outbound Sales Agent

  • Apr 2014 - Jul 2014

  - Represent AT&T and offer new service packages to eligible customers. - Make outbound calls to current customers and offer upgrades and new services. - Maintain call flow and timing. - Upgrade customers' services accordingly and inform customers about services. - Represent AT&T and offer new service packages to eligible customers. - Make outbound calls to current customers and offer upgrades and new services. - Maintain call flow and timing. - Upgrade customers' services accordingly and inform customers about services.



GADSDEN ELEMENTARY SCHOOL DISTRICT #32

• United States
• Education Management
• 1 - 100 Employee

• Substitute Teacher

  • Jan 2013 - May 2014

  - Substitute for school staff and teachers/instructors. - Continue lesson plans in accordance to the instructor's directions. - Maintain disciplinary position in the absence of the teacher. - Substitute for school staff and teachers/instructors. - Continue lesson plans in accordance to the instructor's directions. - Maintain disciplinary position in the absence of the teacher.



Advanced Call Center Technologies, LLC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service and Sales Representative

  • May 2012 - Jul 2012

  - Resolve issues regarding basic telephone, television, and internet services. - Aid customers with matters over billing inquiries and accepted payments over the phone. - Received certification for Billing Specialist on July 20, 2012. - Resolve issues regarding basic telephone, television, and internet services. - Aid customers with matters over billing inquiries and accepted payments over the phone. - Received certification for Billing Specialist on July 20, 2012.