Experience

All American Flooring

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Operations Manager

  • Mar 2021 - Present

  ● Protect and promote the business first and foremost● Analyze departments performance to ensure efciency and identify opportunities for improvement● Manage staff and monitor overall morale● Provide employee evaluations; recruiting and firing when needed.● Monitor customer satisfaction and assist with escalated clients and employees issues● Keep track of employees KPI● Process salespeople commissions● Process installers Payroll ● Protect and promote the business first and foremost● Analyze departments performance to ensure efciency and identify opportunities for improvement● Manage staff and monitor overall morale● Provide employee evaluations; recruiting and firing when needed.● Monitor customer satisfaction and assist with escalated clients and employees issues● Keep track of employees KPI● Process salespeople commissions● Process installers Payroll



Alpha Midway Dance Studio

• United States
• Performing Arts

• Dance Instructor/Marketing Assistant

  • Apr 2019 - Present

  -Assist with creation, coordination, and marketing of new dance programs and studio events-Design, strategize, and implement marketing campaigns -Plan and execute social media content -Instruct and direct dance class -Assist with creation, coordination, and marketing of new dance programs and studio events-Design, strategize, and implement marketing campaigns -Plan and execute social media content -Instruct and direct dance class



Interior Logic Group, Inc.

• United States
• Design Services
• 700 & Above Employee

• Order Processor

  • Nov 2018 - Mar 2021

  -Liaised communication between various departments including scheduling, estimating, repairs, customer service, sales, and builders-Streamlined data collection processes-Improved standards for customer service and efficiency-Communicate regularly with territory, regional and strategic managers for daily support and strategic planning for accounts-Ensure documentation is accurate -Liaised communication between various departments including scheduling, estimating, repairs, customer service, sales, and builders-Streamlined data collection processes-Improved standards for customer service and efficiency-Communicate regularly with territory, regional and strategic managers for daily support and strategic planning for accounts-Ensure documentation is accurate



FS Flooring Services

• Customer Service Representative & Field Supervisor

  • Feb 2016 - Nov 2018

  -Inspected houses pre and post install to evaluate and maintain the company standard-Liaised communication between builder, account managers, installers, and customer service reps-Created and maintained daily reports of houses installed and to be installed-Processed repair orders, scheduled repair appointments with builders and homeowners. -Inspected houses pre and post install to evaluate and maintain the company standard-Liaised communication between builder, account managers, installers, and customer service reps-Created and maintained daily reports of houses installed and to be installed-Processed repair orders, scheduled repair appointments with builders and homeowners.



Safe Haven Security Services, Inc.

• Relocation Manager

  • Feb 2015 - Sep 2015

  -Maintained up-to-date knowledge of store sales, payment policies and security standards-Managed efficient cash register operations, including scanning items, processing payments, and issuing receipts-Maintained an extensive knowledge of competitors’ offerings and presence in assigned territory -Delivered engaging and polished P2P sales presentations. -Maintained up-to-date knowledge of store sales, payment policies and security standards-Managed efficient cash register operations, including scanning items, processing payments, and issuing receipts-Maintained an extensive knowledge of competitors’ offerings and presence in assigned territory -Delivered engaging and polished P2P sales presentations.



Mundo Portatil

• Brazil
• Retail

• Assistant Store Manager

  • May 2011 - Jul 2011

  Opened and closed the store, provided basic IT support to customers, maintained reports of daily sales received and reviewed new equipment shipments, P2P sales. Opened and closed the store, provided basic IT support to customers, maintained reports of daily sales received and reviewed new equipment shipments, P2P sales.