Product Owner

Principal Consultant & Owner

• Apr 2019 - Mar 2021

• Evaluated patient processing and identified tactical solutions resulting in a 300% increase in billing throughput • Performed industry analysis to create effective local and on-line marketing strategies • Developed strategic plan to align with businesses’ long/short-term financial and operational growth objectives • Provide Subject Matter Expertise in conceptualizing new products, features and enhancements for roadmaps • Developed and tracked metrics to quantify benefits of utilizing the selected solution Show less

Senior Consultant

• Jul 2018 - Apr 2019

* Successfully implemented multiple, highly-visible, time-sensitive projects for Cigna Go-To-Market 2019 as a Product Owner * Subject Matter Expert for Cigna’s Individual Quoting-to-Enrollment Go-To-Market 2019 and Open Enrollment initiatives * Analyzed and synthesized Cigna requirements for GTM, OE, Branding Refresh, 508 Compliance and Marketing Strategy * Managed/Refined QA/UAT testing activities for Cigna Go-To-Market, Open Enrollment, Production Support, Reporting API and Sales Demo Site across multiple user roles * Evaluated system functionality to identify features to be implemented as product improvements for standardized product code base * Assertively clarified scope, communicate project solutions and statuses to internal/external stakeholders, developers and third-party vendor to ensure business goals are achieved within the project timeline * Performed gap analysis to identify areas of potential risk, to gain market share, to implement PMO standardization, Agile best practices and process improvements * Created process flow for Cigna’s Individual ON-Exchange/OFF-Exchange Enhanced Direct Enrollment (EDE) process and Cigna’s Individual and Broker Quote-to-Enrollment workflow * Utilized Axure to create a functional prototype that would be used to gain client buy-in for new products and services Show less

Senior Consultant

• Feb 2018 - Jun 2018

Daugherty Business Solutions, Atlanta, GA • Compiled Business Architecture Fundamentals training presentation for new service offering within Business Alignment Line of Service • Researched and presented industry capabilities to determine most valuable service offerings within Business Architecture Framework Genuine Parts Company, Atlanta, GA MAR – APR 2018 • Created Business Process Model for Direct Shipping in PROLink application • Map defects to impacted applications within GPC Ecosystem and identify which phase of the SDLC will be involved The Home Depot, Atlanta, GA FEB – MAR 2018 • Implemented best strategic approach based on the understanding of the Problem/Need and Success Criteria of the Service Area Review project • Maintained/Created in-store customer & associate questionnaire to optimize the understanding of the customer & associate experience • Created Customer Journey Maps based off of in-store customer & associate observations and interviews • Created process flow diagrams to display customer and associate pain points in the current Service Desk Area layout based • Observed, synthesized, and analyzed the current BOPIS process resulting in list of improvements to be implemented for the future state of BOPIS • Incorporated Lean principles into the future state of the new Service Desk Area layout The Home Depot’s Store of the Future Show less

Information Solutions Business Analyst/Product Owner

• May 2015 - Aug 2017

• Performed as an Agile Coach/Product Owner by leading ceremonies such as sprint planning, backlog grooming, demos, and retrospectives for B2C/SAP and inventory management applications • Successfully managed the full SDLC implementation of projects into Material Handling (MH) software platforms from Receiving to Shipping • Implemented new scanning label and inventory management process for harvested parts utilized for Kitting and eCommerce • Consistently decreased operations processing time by as much as 40% by implementing Lean Principles and streamlining software functionality accordingly • Collaborated with CA Technologies to lead the Software Development team’s transformation from the Waterfall methodology to the Agile Scrum methodology • Reduced Agile Scrum training costs 20% by successfully negotiating with CA Technologies • Improved MH quality and asset accountability by implementing best practices into the Waterfall and Agile methodologies • Supported/validated Inventory Management for Account Managers & Pricing Analytics/Models for eCommerce and B2B Sales & Marketing teams • Strategized with VP of IT and Manager to define the business vision and execution of the solution for complex projects • Improved financial accountability for customers and third-party associates by creating features which provided more accurate asset details and asset tracking for Reverse Logistics/ITAD • Led the design and implementation of UX/UI features that enabled new business processes in MH and Inventory Management applications • Utilized Project Management principles to effectively manage deliverable dates, communication plans, risks and issues to ensure business objects were met • Successfully managed the Change Management process of new features including training, measurement of success, future state roles & responsibilities, and cutover Show less

Business Analyst III

• Apr 2011 - Apr 2015

• Developed requirements and designed documents by translating information gathered from processes/workflows and requirements gathering sessions • Utilized Agile/ Waterfall methodology in the Service Oriented Architecture (SOA) and Run Time Improvement (RTI) projects using the MITA 3.0 Framework • Collaborated with TennCare stakeholders to discuss the status of work orders • Executed SQL queries to verify recipient data for validation of Enrollment business rules and database relationships for SOA • Collaborated with end users to create and update Enrollment business process/workflow models for operational and technical processes • Consulted with Technical Architect and other technical resources as the Medicaid Enrollment SME for SOA, RTI, and tested environment selection • Created Enrollment business rules for Operational Decision Management as part of SOA • Leveraged HP Agile Manager to manage projects/user stories for two week sprints • Gathered, elicited, and validated enrollment and eligibility requirements for business processes, interChange, and federal mandates for small, medium and large projects • Applied knowledge of downstream, cross-functional areas such as LTSS, EDI, Provider, Notifications and Capitation, as they relate to Managed Care • Utilized analytical problem solving skills to confirm the appropriate solution was implemented • Created test plans, executed test cases and assisted testing team with development of test plans • Analyzed defects and requirements in conjunction with developers and testers to ensure ideal solutions • Responsible for status reporting to Project Managers and BA Managers via Team Track • Mentored and assisted fellow Business Analyst with analysis, gathering requirements and structuring documentation • Reviewed technical design with Systems Engineer to confirm requirements were aligned with the code Increased profitability of the HP incentive program by facilitating awareness of the program metrics to the BA team Show less

Tech Support

• Sep 2009 - Apr 2011

• Responsible for training and supporting TSA and Software Support Specialists in managing FACS tasks such as user/server maintenance, etc. • Served as Administrator of Cisco VPN, AIM Terminal Servers, FTP, FACS • Responsible for troubleshooting, installation and repair of software/hardware issues for remote and local employees • Reconciled Microsoft Exchange problems and configured Cisco phones • Installed/repaired external client specific systems on local systems • Reimaged laptops and desktop computers • Performed monthly maintenance of FACS servers and maintained procedure documentation as needed • Proficient with Active Directory (AD) Show less

FACS System Analyst

• Mar 2007 - Aug 2009

• Elicited requirements using interviews, document analysis, discovery sessions, business process descriptions, scenarios, business analysis, task and workflow analysis • Ensured accuracy of new business claims, notes, payments, etc. from CSA, DM, and new claims interfaced from other systems being loaded into FACS • Created flow charts/diagrams based on the line of business • Successfully managed multiple projects over quarterly timelines • Built/QA/automated reports to be utilized by Recovery Analyst and the Accounting Department • Consulted with third-party support vendor regarding escalated system discrepancies • Served as Administrator over FACS access, routes, security level, dispositions, etc. • Communicated with end users on ways to improve functionality for software upgrade • Developed/QA Administrative Processes and Procedures and Disaster Recovery manuals for FACS System • Monitored/Resolved the system/server errors, processes, and database storage space in a timely manner • Assisted with the testing and deployment of enhancements and ensured optimal performance • Setup/Adjusted new and existed provider’s demographic and financial information in FACS as needed • Maintained a healthy, professional relationship between end-users, developers, and infrastructure through effective communications, technical analysis, quality control, tracking, execution, and internal reporting • Researched and resolved discrepancies with clients’ monthly financial statements, accounts’ integrity, disposition changes, missing files, database and server space, shadowing process, etc. . Analyzed C#/SQL stored procedures to improve quality of data workflow between multiple software systems Show less

Systems Integration Coordinator - Davita

• Jul 2006 - Jan 2007

• Managed technical issues to be resolved in Remedy Action Request System • Maintained a detailed log of technicians’ contact information, progress in integration, arrival and departure • Effectively managed integration of $10M server system project thru multiple technicians • Provided technical support for installation of Virtual Private Network (VPN) hardware • Successfully troubleshot routers, switches, servers, workstations, thin clients, and modems • Rescheduled facility wirings and integrations at clinics throughout the US • Remotely accessed network hardware to verify port connectivity and peripherals for configuration • Served as a liaison between high-level IT Directors and Technicians to improve integration process • Participated in external team building activities to improve internal communication and productivity • Collaborated with technicians and team members to resolve hardware issues Show less