QA Specialist & Customer Success

• Jan 2023 - Present

Customer Success (KIQS)

• Jul 2022 - Jan 2023

Freelance Transcriptionist & Translator

• Jun 2022 - Jun 2022

- Transcribed audio and video files of AYF's National Focal Group Development meetings into a clean verbatim transcripts and ensure the text is precisely within context - Translated transcripts from Indonesian to English - Researched abbreviations, institutions, terms mentioned in audio and video files to ensure accuracy - Transcribed audio and video files of AYF's National Focal Group Development meetings into a clean verbatim transcripts and ensure the text is precisely within context - Translated transcripts from Indonesian to English - Researched abbreviations, institutions, terms mentioned in audio and video files to ensure accuracy

Internship

• Oct 2018 - Dec 2018

- Performed administration work in bilateral, regional, and multilateral divisions such as made and received calls for meeting purposes as well as recorded incoming mail - Designed a graphic book cover for the annual policy review regarding Agricultural Product Tariff Bargaining Positions - Participated in several bilateral meetings and seminars - Performed administration work in bilateral, regional, and multilateral divisions such as made and received calls for meeting purposes as well as recorded incoming mail - Designed a graphic book cover for the annual policy review regarding Agricultural Product Tariff Bargaining Positions - Participated in several bilateral meetings and seminars

Teacher & Operations

• Jul 2014 - Sep 2016

- Taught students from age 4 - 18 years old (covering all age levels) at the course center and after-school programs - Prepared projects, tasks, software, and other teaching materials for students - Improvised teaching materials to train students' creativity and problem-solving skills - Discussed students' progress with parents through multiple communication methods (face to face, emails, calls, etc.) - Compiled documentaries of students' work projects into daily reports for parents - Held workshops in various schools and venues to generate new prospect students - Acted as a point of contact for the company and answered upcoming questions relating to programs, price, and other course-related questions - Initiated to set up Instagram account for the branch company to expand more channels to attract new students - Designed promotional flyers and social media posts to promote upcoming programs - Follow up contacts / prospect students by call, email, or other communications methods Show less