Experience

Muckross Park Hotel & Spa
• Ireland
• Hospitality
• 1 - 100 Employee
• Wedding & Events Sales Manager

  • Jul 2021 - Present


O'Donoghue Ring Hotels

• General Manager - Killarney Plaza Hotel & Spa

  • Oct 2018 - May 2020

• Group Guest Experience Manager

  • Nov 2017 - Oct 2018


The Malton Killarney
• Operations Manager

  • May 2017 - Sep 2018
• Deputy General Manager at The Killarney Plaza Hotel & Spa

  • Dec 2016 - May 2017

• Senior Duty & Events Manager

  • Mar 2016 - Dec 2016

• Duty Manager

  • Jul 2013 - Dec 2016

  Day-to-Day running of a busy successful 198 bedroom 4* Deluxe propertyEnsuring a high standard of professional service is delivered at all timesEnsuring our guests are greeted with a warm sincere welcome, first impressions are everythingFamiliar with VIP’s arriving/in-house or departingAssisting HOD's with the running of their individual departmentsMaintaining public areas to a high standardEnsuring staff members are well groomed & well presented at all timesAssisting Front of House during busy periodsAssisting our Food & Beverage outlets during busy periodsTo adhere and implement health and safety standards and proceduresAssisting staff training throughout the hotelAttend and chair weekly operational meetingsConstantly assisting in the transfer of information from department to departmentCommunication is key among management and staff in delivering our service promiseHandling complaints as they arise in a timely, effective and professional mannerPromotes & maintains good public relations, as well as staff relationsDriving force behind function / event business within the hotelWorking closely with the General Manager on a daily basisTo ensure any staff issues including lateness / absenteeism / disciplinary actions are relayed to the HR Manager & GMTo undertake show rounds of the hotel for potential clients and third parties, ensuring that all staff are aware of the show-rounds and that the hotel is presented in a very positive light To ensure that all shifts are closed correctly in Micros and that all cash handling procedures are followed, cash and credit cards are balanced and cash is dropped as per policy.Responsible for duty manager training and staff customer service excellence trainingTo make sure that fire exits and doors are kept clear and that all safety equipment is in correct working orderRecord any accidents which occur on the premises during the shiftAscertaining guest feedback and ensure reports are made to relevant departments Show less


Adare Manor Hotel and Golf Resort
• Management Trainee

  • Jun 2012 - Jul 2013

Quality Hotel & Leisure Club Clonakilty
• Senior Receptionist

  • Apr 2009 - May 2012

Richy's Bar & Bistro
• Waitress

  • 2005 - 2007

Clonakilty Townhouse
• Ireland
• Hospitality
• Accommodation Assistant

  • 2004 - 2005
• Waitress

  • 2002 - 2005