Experience

Royal Alberta Museum (RAM)

• Canada
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Museum Shop Coordinator

  • Oct 2017 - Present

  It’s been an exciting few years at the RAM! I’ve had the incredible opportunity to open a very high profile and special Shop from the ground up at the Royal Alberta Museum - combining my experience with corporate retail as well as private industry and the process and guideilnes of government. The Royal Alberta Museum Shop is an incredible and warm space, and I’m incredibly proud to say I have been the person who made it so. With the support of amazing colleagues, I’ve built an incredible space (in-store and online!) and then an even more incredible team to work with and carry our now-shared vision forward. Stuff I do: Development and design of visual concepts Research and execution of all inventory purchase Developing, implementing and execution of successful annual inventory processes, adopted across the Ministry and maintaining <1% shrink Recruiting, hiring, training, performance improvement and all other aspects of the Talent Acquisition process following GOA guidelines All aspects of budgeting including labour management, supply management, cost allocation, payroll Develop all process and policy for Shop operations in accordance with GOA guidelines Implemented a new POS system, developing processes and creating all content (NCR Counterpoint) Generate meaningful revenue contribution to support organizational priorities, exceeding all forecasts Built and launched successful ecommerce solution to contribute to revenue goals and facilitate inventory movement Prioritize relationships with local and Indigenous makers, over 70% of the RAM Shop’s vendors are from Edmonton and Alberta Build profitable branded collection for feature exhibitions Creating and collaborating with other programs to launch RAM Shop branding package and delivery thereof Shifting operations for shifting priorities based on government directives and global health crisis Show less



Canada Post / Postes Canada

• Canada
• Freight and Package Transportation
• 700 & Above Employee

• Letter Carrier

  • Sep 2016 - Oct 2017

  Duties included: Sort mail in preparation for delivery Deliver mail to residences or businesses along specified routes by foot or vehicle using a variety of satchels, carts, etc. Accuracy, safety, efficiency as top priorities Use a Personal Data Terminal to track packages while on route, maintaining accurate records of delivery As a Federal Employee, to uphold very high standards of customer service Meet schedules for the collection of and return of mail Record address changes, mail holds, redirection of mail, etc Manage and account for cash delivery items, delivery of registered items, verifying signatures, etc Show less



Divine Decadence

• Food and Beverage Services
• 1 - 100 Employee

• Retail Consultant

  • Jul 2013 - Jan 2014

  Provided consulting services to my previous employer at Divine to help determine if the business could be rejuvenated. Provided; hiring, training, design, and every other secret weapon in my arsenal to kickstart the business including all elements outlined as part of GM role. Provided consulting services to my previous employer at Divine to help determine if the business could be rejuvenated. Provided; hiring, training, design, and every other secret weapon in my arsenal to kickstart the business including all elements outlined as part of GM role.

• General Manager

  • Nov 2002 - May 2012

  Responsible for all aspects of successfully operating 4 retail locations in 2 provinces and 3 cities while collaborating with a Head Office with around 40 employees. Responsible for all aspects of successfully operating 4 retail locations in 2 provinces and 3 cities while collaborating with a Head Office with around 40 employees.