Experience

Invokers Solutions Inc
• Managing Partner

  • Jul 2021 - Present


KAP Global Inc.

• Guyana
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Logistics Coordinator

  • Sep 2020 - Apr 2021

  Coordinating and monitoring supply chain operations Ensuring premises, assets and communications are used effectively Utilizing logistics IT to optimize shipping and transport procedures Communicate with suppliers, retailers, customers etc. to achieve profitable deals and mutual satisfaction Plan and track the shipment of final products according to customer requirements Coordinating and monitoring supply chain operations Ensuring premises, assets and communications are used effectively Utilizing logistics IT to optimize shipping and transport procedures Communicate with suppliers, retailers, customers etc. to achieve profitable deals and mutual satisfaction Plan and track the shipment of final products according to customer requirements



Express International Inc.

• Guyana
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Dispatcher

  • Jun 2018 - Mar 2019

  Roles Receiving and dispatching orders for products or deliveries Addressing problems and requests by transmitting information or providing solutions Receiving emergency and non-emergency calls and record significant information Prioritize calls according to urgency and importance Monitor the route and status of trucks to coordinate and prioritize their deliveries. Provide truck drivers with information about orders, traffic, obstacles, and requirements Enter data in the computer system and maintain logs and records of calls, activities, and other information. Show less



Qualfon

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• • Apr 2017 - May 2018

  RolesProviding knowledge, resources, and information to support staff and agents.Assist operation and shift managers with material requests and account updates.Ensuring the accuracy of the content.Coaching and training agents on improving Customer Interaction and offering staff guidance. Show a comprehensive knowledge of products and services and their competitive advantages through continuous self-improvement and following quality standards.

• • Jun 2016 - Mar 2017

  RolesProcess product reviews and inform the team of defects and errorsCommunicate quantitative and qualitative findings from test results to the teamMonitor efforts to resolve customers issues and track progressSpot areas for improvement to enhance the team’s quality efficiency

• • Feb 2016 - Jun 2016

  RolesReceiving and dispatching orders for products or deliveriesAddressing problems and requests by transmitting information or providing solutionsReceiving emergency and non-emergency calls and record significant informationPrioritize calls according to urgency and importanceMonitor the route and status of trucks to coordinate and prioritize their deliveries. Provide truck drivers with information about orders, traffic, obstacles and requirementsEnter data in computer system and maintain logs and records of calls, activities and other information. Show less

• • Aug 2015 - Feb 2016

  RolesServes customers by providing product and service information and resolving product and service problems.Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution via email. Contributing to the team effort by accomplishing related results as needed.