Business Analyst

• Mar 2023 - Present

CPQ Consultant

• Sep 2022 - Mar 2023

Sr Business Analyst

• Feb 2022 - Nov 2022

A key member of a team tasked with improving internal products through the resolution of various pain points. Perform analysis to identify impacted stakeholders and systems. Analyze issues to provide clear metrics on time impact & savings. Document as-is details surrounding the pain points. Document requirements and details for go-forward solution A key member of a team tasked with improving internal products through the resolution of various pain points. Perform analysis to identify impacted stakeholders and systems. Analyze issues to provide clear metrics on time impact & savings. Document as-is details surrounding the pain points. Document requirements and details for go-forward solution

Business Analyst Project Management

• Oct 2021 - Feb 2022

Work closely with customer-facing team members to review product defects and enhancements reported by customers, and document requirements to implement appropriate solutions by working with the Engineering team - Assist the product team with prioritization of the Product defect and enhancement backlog to make data-driven decisions - Define and document stories and acceptance criteria with stakeholders’ input - Analyze existing applications and processes for areas of improvement Work closely with customer-facing team members to review product defects and enhancements reported by customers, and document requirements to implement appropriate solutions by working with the Engineering team - Assist the product team with prioritization of the Product defect and enhancement backlog to make data-driven decisions - Define and document stories and acceptance criteria with stakeholders’ input - Analyze existing applications and processes for areas of improvement

Lead Developer of Dynamics 365

• May 2021 - Feb 2022

-Develop CRM adapted to customer needs. -Taught users to interact and make small changes in their CRM. -Built automations that allow streamlining the use of a CRM -Develop CRM adapted to customer needs. -Taught users to interact and make small changes in their CRM. -Built automations that allow streamlining the use of a CRM

Back Office Manager

• Dec 2019 - Sep 2021

• Optimize the workflow for invoices, quotes, and orders, making a standard procedure and manuals for them, reducing training time for administrative personnel in more than 50%. • Modified the CRM (Dynamics 365) for faster verification of operations at the end of the month, reducing labor time for administrative personal from two days to less than half a day. • Develop automatization of orders, reducing the time of order generation from 15 minutes or more to less than 10 minutes • Optimize the workflow for invoices, quotes, and orders, making a standard procedure and manuals for them, reducing training time for administrative personnel in more than 50%. • Modified the CRM (Dynamics 365) for faster verification of operations at the end of the month, reducing labor time for administrative personal from two days to less than half a day. • Develop automatization of orders, reducing the time of order generation from 15 minutes or more to less than 10 minutes

Junior Analyst

• Dec 2019 - Jan 2021

• Develop plans to obtain a greater profit or sales margin, obtaining profits of up to 40% more, and sales of up to 30% more. • Supported consultants with multiple customer accounts, evaluating elasticity, industry demand, and historical data, to propose new go-to-market strategies. Pipeline profits expected to be more than 30% improvements on margin of up to 50% and revenues of up to 110%. • Leading the Full- Stack Quality Assurance process during the standardization for the pricing track, achieving reductions in 13% of errors and solutions. Show less

Junior Data Analyst

• Nov 2018 - Dec 2019

• Perform analysis using BigQuery, SQL and Google Analytics in order to achieve price optimization and develop business modeling, achieving 30% profit. •Generated short reviews for the clients of all the information gathered, indicating better times, days, channels and stations in which it would be best to invest in, obtaining up to 40% in return of assets. • Establish a method of introducing clients to the platform, reducing the time up to a 50%. • Perform analysis using BigQuery, SQL and Google Analytics in order to achieve price optimization and develop business modeling, achieving 30% profit. •Generated short reviews for the clients of all the information gathered, indicating better times, days, channels and stations in which it would be best to invest in, obtaining up to 40% in return of assets. • Establish a method of introducing clients to the platform, reducing the time up to a 50%.

Vice Presidente Local de Pasantias Entrantes

• Feb 2018 - Feb 2019