Executive Director

• Jul 2021 - Present

Improving lives in our service area by creating long-lasting change in health, education, and financial stability. *Fundraising *HR *Public Relations *Written and Verbal Communications *Donor Management *Media Engagement for All Platforms *Event Planning and Execution *Community Engagement Improving lives in our service area by creating long-lasting change in health, education, and financial stability. *Fundraising *HR *Public Relations *Written and Verbal Communications *Donor Management *Media Engagement for All Platforms *Event Planning and Execution *Community Engagement

Lead Nursery Worker

• Jun 2013 - Present

Day of Wedding Coordinator

• Sep 2021 - Present

Community and Employee Event Manager

• Jul 2019 - Dec 2020

Project management:• Corporate Event Board• Corporate and individual meetings• Corporate events: company picnic, quarterly corporate events, Employee Appreciation week, and corporate Holiday meals • Corporate hosted eventsParticipation and coordination:• Executive Leadership Team representative and corporate coordinator for company sponsored events: Relay for Life, Heart Walk • United Way campaign coordinator

Quality Services Manager

• Jul 2016 - Jul 2019

• Managing Satmetrix survey files • Reviewing and creating Excel spreadsheet to optimize • Create email and letter templates for the department • Backup for supervisor calls and assisted representative with questions pertaining to their job functions.• Liaison between Quality Services and Member Services concerning memberships • Adonis owner for the Member Resolution side where I created Adonis spreadsheets for the new UK project to replace AS400/system I. • Maintain the MemberResolution and ProviderAssist email databases • Review incoming email and mail. Providing a response to the member by either methods. Show less

Customer Service Clerical Supervisor

• Apr 2004 - Jul 2016

• Assisting and directing reporting teammates and assisting in fulfilling their duties • Writing letters to banks and members • Verifying, cancelling, refunding, and reporting persons who can’t communicate in English/Spanish • Maintaining Excel reports. From these reports a call, email, internal process or letter may be needed to correct the issue. • Created training manuals and letter templates used by the Clerical team• All duties required SOX and PCI compliance • Assisting in supervisory and escalated calls • Clerical duties: mail requests for standard letters, copies, faxes, supplies, processing internal requests, incoming mail, reporting information to other departments Show less

Quality Team Lead

• Oct 2003 - Apr 2004

• Assisted the Team Senior with grading responsibilities pertaining to the representative’s performance. Mentoring and coaching based upon the performance.• Trained quality monitors • Supervisor calls

Quality Monitor

• 2002 - Oct 2003

Trained in the NICE program for listening and reporting on the performance of the representative’s calls.

Department Trainer- Customer Service

• 2001 - 2002

Trained new department employees on the basics of Customer Service. This included contract and billing information in System I/AS400.

Customer Service Representative

• Sep 1999 - 2001

Took incoming calls from members with contract, billing, or service concerns and/or questions. Computer system AS400.