Experience

Talent Odyssey - Hospitality Recruitment Agency Europe

• Cyprus
• Staffing and Recruiting
• 1 - 100 Employee

• Head of Sales

  • Feb 2022 - Present

  Constantly in touch with our client network. My aim is to support them by understanding them in detail and then transferring this know how to our team. Therefore, I am usually on the road meeting our clients, inspecting their facilities, and discussing their needs. In addition, I follow up face to face with our recruits to check on their progress. It is very important, since I am “on the ground” and I keep busy with matching the right people with the right employer. I have over 15 years of Hospitality experience, in managerial and commercial roles, in luxury properties in Greece and Cyprus in top destinations. Holder of a BSc in Management and Marketing from Royal Holloway University of London, UK. Show less



UR TRADE FIX LTD

• Limassol, Limassol (Lemesos), Cyprus

• Senior Account Manager

  • Apr 2021 - Jul 2021

  Tasks Included: • Successfully passing the two-week Sales training program. • Contacting clients for investment opportunities in the Financial Markets. • Providing clients with Information, ways to understand the financial markets and the showing/teaching them how to use specific tools for investing. • Full comprehension of CFDs (Contracts for Difference). • Researching daily the news of the Financial Markets/Following Earning Reports. • User of the Mt4 (Meta Trader 4 Platform) and able to teach the platform to others. • Sending informative emails to our clients, for potential investment opportunities. • Proper communication with other departments (PAs Office, Analysts Department). Show less



Coral Beach Hotel and Resort

• Pafos, Paphos, Cyprus

• Front Office Manager

  • Aug 2019 - Apr 2021

  Tasks Included: Generating Weekly comparison reports of the current year with the previous ones (identifying the trend). Responsible for the ISO procedures of the Front Office. By observing the operation, some of the procedures were modified to fit the operational type of the specific Hotel. In constant communication with all the Tour Operators, in regard to the Availability of the Hotel, implementation of Stop Sales, altering the release dates. One of the members of the Marketing meeting, deciding the Marketing campaigns (depending the season), generating Special Offers for specific Tour Operators/Different Market segments, providing more availability to the Tour Operators. Assisting with the creation of Email Marketing Campaigns with the use of MailChimp to deliver all marketing/offer material. Cooperation with the Marketing Team of constructing specific Marketing Campaigns for Returning (repeaters) Customers and providing with certain information that are not available to the general marketing campaigns. (Certain Offers, Packages, Discounts). Assisting with CRM (Customer Relationship Management) system to expand our data and with the use of MailChimp create mass email campaigns. Contracting. Reviewing the current contracts with the Tour Operators and proposing new markets for new contracts. Main handler for all the overbooking situations at the Hotel. Main liaison between other Hotels. Responsible for the operational part of Groups/Events at the hotel. Proper use of THEOVA UHS Hotel ware PMS (Property Management System). Input of Reservations, Room Allocation, check in- Check out etc.) Handling of Budget for the Front Office. Monitoring purchases made from the Front Office. Searching, hiring and training of Front Office Personnel. Show less



HOTEL CORAL BEACH RESORT

• Hospitality
• 1 - 100 Employee

• Assistant Front Office Manager

  • Apr 2017 - Aug 2019

  Tasks Included: Managerial Training. Training with the Managers of all departments to understand and learn the function of each sector (Restaurants/F & B, Conference Rooms/Events, Marketing, Reception, Front Office, SPA, Outdoors Functions) Generating Weekly and Monthly Schedule for the Front Office (Reception, Reservations, Porters) Learn and use of THEOVA UHS Hotel ware PMS (Property Management System). Input of Reservations, Room Allocation, check in- Check out etc.) Managing and observing the operation of Conferences. Dealing with customers and providing first class customer service. Participating in the process of generating All Rates for all types of rooms, all seasons and inputting them into THEOVA. Show less



Minerva Dore Hotel

• Crete, Greece

• Assistant Manager

  • Jun 2015 - Oct 2016

  Tasks Included: • Contracting with tour operators for the 2015 summer season and for 2016 summer season. • Operator of Booking.com Extranet and Expedia EPC (Expedia Partner Central). • Contracting and contacting with Booking.com and Expedia.com. • Observing, analyzing and managing the operating costs and personnel. • Recruitment of staff. • Generating prices according to time period. (Low, medium and high season) • Managing the operation of the hotel. • Reporting to the General Manager, regarding reservations, operation and contracting. • Created a filling system of the guests. • Created an Excel sheet for entering and keeping track of reservations. • Research for reservation programme/hotel software. • Research for renovation and cost summary • Providing first class customer service • Developing relationships with potential customers via calls and emails • Billing of the company’s clients and following up on payments • Filling of documents, invoices and personnel details. • Replying to guest inquiries by phone and email. • Research for renovation and cost summary • Formation of agreements with other services (Car rental, restaurants) • Negotiating with suppliers, regarding F&B Show less



Sovyna Travel S.A.- Incoming Travel Agent & Hotels

• Crete, Greece

• Business Analyst, (PR Representative, Marketing Analyst, Head of I.T.)

  • Sep 2014 - May 2015

  Tasks Included: • Cooperation with an outsourced I.T. partner for the production and development of an online booking system and a website (www.crete4all.gr), from a marketing perspective and from an hoteliers perspective. • Trained for a week in an Integrated Information System for touristic services, Online reservation Software (ETOUR) and later implemented and used as a back office for the website. • Arranged and attended all meetings with collaborators and partners, for activating the website (crete4all). • Market research for the correct time of launching/activating the website. • Contact all hotels and services that they were incorporated into our website, to re-sign/reactivate their contracts with the company/website. • Observe and participate in all negotiations with banks for attaining a development loan, a complete renovation of a 3 star hotel into a 5 star hotel. • Negotiating with collaborators, regarding prices for the materials needed for the renovation and their personal work • Gathering and analyzing all financial data, for generating a proposal/business plan for Alpha Bank. • Observe contracting between the general manager and tour operators for 2014-2015 summer season • Ordered the companies email integration into the Cloud. • Responsible for all marketing associated activities. Show less



St. Noble Company

• Geneva Area, Switzerland

• Junior Business Analyst

  • Feb 2013 - Aug 2013

  • Market research. Thorough research and implementation of BYOD (Bring Your Own Device) in the Geneva region. • Responsible for CRM (Customer Relationship Management). Research, Store and Preserve a detailed database on our current and potential customers. • Constructing and analysing RFP (Requests for Proposals). Forming a respond to the RFPs. • Synchronise the I.T. departments with the Sales & Marketing Department. • Arranging meetings with my immediate supervisor to report progress, set new deadlines and formation of written reports for the general manager. Attended meetings with the general manager. • Organize meetings with the whole staff for weekly reports on progress, brainstorming for new marketing campaigns and setting new deadlines. • Production of Marketing Materials. Flyers, Magazines advertisements, email Marketing campaigns (construction of the whole email and advertisement with the use of Mail chimp and GIMP) • Coordinating and designing advertisements with partners such as designers, newspapers and magazines • Launching of Marketing Campaigns (Use of Mail Chimp, Flyers, Cold Calling) • Accurate scheduling of the Marketing Campaigns launch, to achieve maximum efficiency and effectiveness. • Assisting in the distribution or delivery of marketing materials • Providing support to social media efforts (Facebook, LinkedIn) • Excellent knowledge of Google Plus and Microsoft SharePoint Advantages and Disadvantages of the products to accomplish sales. • Helped with the constructing of the Website from a Marketing perspective. (Identify typos, correct use of bright colours, accurate size of fonts, correct positioning of logos and phrases.) Show less



SOVYNA S.A.

• Marketing & Sales Internship

  • Sep 2011 - Sep 2012

  • Production of marketing materials such as product fact sheets and promotional offers • Launching of marketing campaigns with Microsoft Outlook mail merge tools • Coordinating and designing advertisements with partners such as designers, newspapers and magazines • Following up on campaign responses to facilitate sales • Expanding the business’s market coverage by cold calling and qualifying leads • Developing relationships with potential customers via calls and emails • Providing quotation to clients and negotiating special offers with all the different sales channels • Assisting in the distribution or delivery of marketing materials • Providing support to social media efforts • Responding to incoming email and calls enquiries Show less



Ilianthos Village

• F&B Assistant/Waiter

  • Aug 2010 - Sep 2011

  • Preparing and supervising the buffet • Stock Management and liaising with suppliers • Providing first class customer service • Responsible for small-size banquets (20- 70 people) • Training part-time personnel • Preparing and supervising the buffet • Stock Management and liaising with suppliers • Providing first class customer service • Responsible for small-size banquets (20- 70 people) • Training part-time personnel