Client Care Specialist

• Nov 2021 - Present

●I help our clients navigate, troubleshoot, and advise on anything from configuration changes to report creation. ● I help troubleshoot client who use our Time & Attendance module- which consists of onboarding new clocks, setting up clocks, and connecting the clocks to our seever ●We conduct monthly webinars for our clients to get to know the product ● As a Client Care Specialist, we investigate, problem-solve, and evaluate the best alternatives for our client's software. ● I collaborate with different departments: departments including the Product team, SaaS Ops team, the Implementation team, Customer Success team, the Migration team, the IT department, and the Marketing team. ● I create and triage tickets and if the request is complex, I escalate it to the necessary department. ●I help onboard new hires on our team ramp up ●As a Client Care Specialist, we investigate, problem-solve, and evaluating the best alternatives for our client's software. ●We assist with formulas, assistance changing your benefits plan, or help to create a report. Accomplishments: ●I implemented an organization into our Microsoft Cloud Azure. ●I have learned how to use Salesforce ●I have learned how to use Customer Relationship Management (CRM) ●I have learned how to use AD Management ●I have learned how to use Freshdesk ●I have learned how to use Jira

Technical and Academy Coach

• Aug 2022 - Present

●Head coach of U13 boys teams ●I run technical sessions for u13-u17 boys and girls teams ●Head coach of U13 boys teams ●I run technical sessions for u13-u17 boys and girls teams

Co-Founder

• Mar 2020 - Jun 2022

Founded in 2019, the Jua Primary School has aimed to provide quality education to those in need. We believe in strengthening local economies by educating the youth and providing them with the tools necessary to create positive change in their local communities. Jua prioritizes respect and gender equality and will also put an emphasis on women empowerment and look to break some of the cultural barriers which exist across the world to this day.

https://www.wearejua.ca

• Mar 2020 - Jun 2022

Director Of Community Relations

• Mar 2020 - Jun 2022

Personal Banking Associate

• Jun 2021 - Nov 2021

President

• Feb 2021 - Oct 2021

How to Be You (How2BeU) is a BIOPOC Support Network student’s oriented pro GT an that will support BIOPOC students to study, grow, flourish and belong at MRU. How to Be You (How2BeU) is a BIOPOC Support Network student’s oriented pro GT an that will support BIOPOC students to study, grow, flourish and belong at MRU.

Private Contractor

• Dec 2019 - Jun 2021

Family Support Worker/ Community Development

• Dec 2020 - May 2021

Sociology/ Anthropology Anti-Racist Group

• Sep 2020 - May 2021

President’s Advisory Committee On Equity, Diversty and Inclusion

• Sep 2020 - Jan 2021

Independent Support Worker

• Jul 2020 - Dec 2020

Physiotherapy Assistant

• Mar 2019 - Nov 2020

Student Athlete

• Jan 2016 - Jan 2020

Cougar Alumni

• Jan 2016 - Jan 2020