Oreoluwa Ajayi

Customer Success Associate at Carbon
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Contact Information
us****@****om
(386) 825-5501
Location
Lagos, Lagos State, Nigeria, NG

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Bio

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Credentials

  • Diploma in Human Resources (HR)
    Alison - Empower Yourself
    Mar, 2023
    - Nov, 2024
  • Jobberman Softskill Training
    Jobberman Nigeria
    Jan, 2023
    - Nov, 2024

Experience

  • Carbon
    • United Kingdom
    • Financial Services
    • 100 - 200 Employee
    • Customer Success Associate
      • Apr 2023 - Present

      Deliver prompt and effective customer service through various communication channels using our support tool [Zoho]. Listen actively to customers and ask relevant follow-up questions to understand their needs. Resolve customer issues in a timely and effective manner. Provide helpful solutions to customers to exceed their expectations. Document customer interactions and feedback accurately. Collaborate with other teams to escalate and resolve complex customer issues. Utilize data and metrics to improve processes and decision-making. Show less

  • SYNLAB Nigeria
    • Nigeria
    • Medical and Diagnostic Laboratories
    • 100 - 200 Employee
    • Nysc Intern/Login Officer
      • Mar 2022 - Feb 2023

Education

  • Ekiti State University
    Bachelor of Science - BSc, Biochemistry

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