Experience

KKONTech

• Nigeria
• Telecommunications
• 1 - 100 Employee

• • Oct 2021 - Present

  •Troubleshooting real-time incidence on customers’ links and analyzing the data gathered from monitoring and management applications to identify potential system and network issues escalated for resolution.•Network Backbone Monitoring, availability, and performance monitoring, identifying bottlenecks on the network, Escalating complex and problematic POP and Base Stations for a swift resolution.•Managing, evaluating, and recommending network monitoring tools, standards, and processes which include implementation of monitoring architecture and deployment in a multi-vendor network environment.•Documentation of known incidents, patches, new firmware versions, enhanced functionality, and processes like backup, usage, and scheduled maintenance tasks.•Maintain network stability and ensure data accuracy and integrity on the network as part of an ongoing continuous service improvement plan which involves periodic maintenance on the network and on all monitoring software platforms. Show less

• • Jun 2019 - Oct 2021

  Provided second-level troubleshooting on network issues (Radio and Fiber ) remotely.Real-time monitoring and escalation of network issues.Familiar with / configuration of GPON/OLT, ONU/ONT, CAMBIUM, VJJT, LHG, MIKROTIK.Provided support for field engineers remotely.Treated escalated tickets and assigned them to appropriate departments respectively.



BDPR (Prometric and Pearson Vue Testing Centre)

• Nigeria
• IT Services and IT Consulting
• 1 - 100 Employee

• Student Internship

  • Sep 2015 - Dec 2015

  Learnt Micosoft SQL and Visual Bacis C# Learnt Micosoft SQL and Visual Bacis C#