Oren Hertz, Ph.D., M.B.A.
Clinical Assistant Professor | Faculty Vice Chair at FIU Chaplin School of Hospitality & Tourism Management- Claim this Profile
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English Native or bilingual proficiency
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Hebrew Native or bilingual proficiency
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Bio
Jacob Miles Feinstein
It has been my absolute pleasure working with Ored. Hi strong work ethic and extreme professionalism at all times was to be greatly admired by all. Oren is extremely knowledgable and helpful. Oren has Extremely strong organiztional skills with an amazing attention to detail. His customer first outlook and amazing customer service skills are a great benefit to any customer and organization. .
Rebecca Staton-Reinstein
Oren was the first person I met when I joined the Tower Club and that was so fortunate. Oren provided orientation to the Club and much, much more. He made me feel at home, invited me to the right networking events, and introduced me to members who might be potential clients. No matter what his position over the years, Oren was always there to greet me (and everyone) warmly and to look for ways to help and go above and beyond.
Jacob Miles Feinstein
It has been my absolute pleasure working with Ored. Hi strong work ethic and extreme professionalism at all times was to be greatly admired by all. Oren is extremely knowledgable and helpful. Oren has Extremely strong organiztional skills with an amazing attention to detail. His customer first outlook and amazing customer service skills are a great benefit to any customer and organization. .
Rebecca Staton-Reinstein
Oren was the first person I met when I joined the Tower Club and that was so fortunate. Oren provided orientation to the Club and much, much more. He made me feel at home, invited me to the right networking events, and introduced me to members who might be potential clients. No matter what his position over the years, Oren was always there to greet me (and everyone) warmly and to look for ways to help and go above and beyond.
Jacob Miles Feinstein
It has been my absolute pleasure working with Ored. Hi strong work ethic and extreme professionalism at all times was to be greatly admired by all. Oren is extremely knowledgable and helpful. Oren has Extremely strong organiztional skills with an amazing attention to detail. His customer first outlook and amazing customer service skills are a great benefit to any customer and organization. .
Rebecca Staton-Reinstein
Oren was the first person I met when I joined the Tower Club and that was so fortunate. Oren provided orientation to the Club and much, much more. He made me feel at home, invited me to the right networking events, and introduced me to members who might be potential clients. No matter what his position over the years, Oren was always there to greet me (and everyone) warmly and to look for ways to help and go above and beyond.
Jacob Miles Feinstein
It has been my absolute pleasure working with Ored. Hi strong work ethic and extreme professionalism at all times was to be greatly admired by all. Oren is extremely knowledgable and helpful. Oren has Extremely strong organiztional skills with an amazing attention to detail. His customer first outlook and amazing customer service skills are a great benefit to any customer and organization. .
Rebecca Staton-Reinstein
Oren was the first person I met when I joined the Tower Club and that was so fortunate. Oren provided orientation to the Club and much, much more. He made me feel at home, invited me to the right networking events, and introduced me to members who might be potential clients. No matter what his position over the years, Oren was always there to greet me (and everyone) warmly and to look for ways to help and go above and beyond.
Credentials
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CARE Certified Facilitator - Controlling Alcohol Risks Effectively
American Hotel & Lodging Association -
Certificate in Reputation Management for Front-Line Staff
AHLEI - American Hotel & Lodging Educational Institute -
Certification in Meeting & Event Management
Florida Atlantic University -
Certified Guest Service Professional
AHLEI - American Hotel & Lodging Educational Institute -
Certified Hospitality Educator (CHE)
AHLEI - American Hotel & Lodging Educational Institute -
Certified Specialist of Wine (CSW)
Society of Wine Educators -
Certified in Hotel Industry Analytics (CHIA)
AHLEI - American Hotel & Lodging Educational Institute -
STAR Certified Service Director
ClubCorp -
ServSafe Alcohol Certified Proctor and Instructor
National Restaurant Association -
ServSafe Food Production Manager Certified Proctor and Instructor
National Restaurant Association -
ServicePlus Certificate of Hyatt Hotels Steps of Service
Hyatt University -
TAP Series Facilitator - Food Safety Manager
Food Safety Management Solutions -
TIPS Certification card
Health Communications, Inc. (The TIPS Program)
Experience
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FIU Chaplin School of Hospitality & Tourism Management
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United States
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Higher Education
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1 - 100 Employee
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Clinical Assistant Professor | Faculty Vice Chair
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Aug 2019 - Present
Teaches undergraduate and graduate level hospitality courses to include: Intro to Hospitality & Tourism Managment, Advanced Events Management, Hospitality Analytics, Lodging Operations Control & Social Event Planning (onsite & online), accounting & finance (graduate level), Organizational Behavior. Additionally, teaches on-ground hospitality courses for the Marriott Tianjin Program in China.
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Adjunct Lecturer
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Aug 2014 - Aug 2019
Taught undergraduate hospitality courses to include: Intro to Hospitality & Tourism Managment, Advanced Events Management, Hospitality Analytics, Lodging Operations Control & Social Event Planning (onsite & online).
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Founding Consultant
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Dec 2008 - Present
Our focus is to increase profits by offering solid and contemporary solutions that match today’s industry needs. We offer a wide variety of training and development programs, marketing and revenue plans, goal-oriented strategic planning, and ongoing consulting services to a wide variety of hospitality and customer service operations. We thrive on providing personalized service to hospitality professionals at affordable rates, and we take great pride in our work! Our focus is to increase profits by offering solid and contemporary solutions that match today’s industry needs. We offer a wide variety of training and development programs, marketing and revenue plans, goal-oriented strategic planning, and ongoing consulting services to a wide variety of hospitality and customer service operations. We thrive on providing personalized service to hospitality professionals at affordable rates, and we take great pride in our work!
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Johnson & Wales University
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United States
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Higher Education
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700 & Above Employee
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Assistant Professor
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Sep 2008 - Jun 2019
Full time faculty at the College of Hospitality Management at Johnson & Wales University - North Miami campus. Taught across disciplines: hospitality operations, foodservice management, travel and tourism. Ongoing training and development of adjunct faculty, involved with development of hybrid courses, curriculum improvement, and online teaching. Full time faculty at the College of Hospitality Management at Johnson & Wales University - North Miami campus. Taught across disciplines: hospitality operations, foodservice management, travel and tourism. Ongoing training and development of adjunct faculty, involved with development of hybrid courses, curriculum improvement, and online teaching.
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Certification Management Services
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United States
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Professional Training and Coaching
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1 - 100 Employee
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Test Development Moderator
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Apr 2015 - Oct 2017
Moderates technical review calls/collects and manages SMEs' input Moderates Angoff calls Sends technical review reports to Project Managers (PM's) Acts as fill-in SME if needed Moderates technical review calls/collects and manages SMEs' input Moderates Angoff calls Sends technical review reports to Project Managers (PM's) Acts as fill-in SME if needed
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Florida Gulf Coast University
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United States
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Higher Education
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700 & Above Employee
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Adjunct Instructor
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Aug 2009 - Jan 2015
Instructed at the School of Resort & Hospitality Management, subjects such as Resort & Hospitality Management Budgeting & Finance, Resort Timeshare Condominium and Vacation Interval Ownership, Resort and Hospitality Management Accounting and Intro to Hospitality/Tourism Instructed at the School of Resort & Hospitality Management, subjects such as Resort & Hospitality Management Budgeting & Finance, Resort Timeshare Condominium and Vacation Interval Ownership, Resort and Hospitality Management Accounting and Intro to Hospitality/Tourism
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Part-time Instructor
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Sep 2009 - Jun 2011
Instruction of the following courses: Planning and Controlling Costs, Purchasing and Product Identification. Facilites and Management Design, Sanitation and Safety, Career Development and Supervision, Quality Service Management & Training, Intro to Accounting Principles, Human Resource Management, Foodservice Financial Management, Foodservice Technology & Information Systems Instruction of the following courses: Planning and Controlling Costs, Purchasing and Product Identification. Facilites and Management Design, Sanitation and Safety, Career Development and Supervision, Quality Service Management & Training, Intro to Accounting Principles, Human Resource Management, Foodservice Financial Management, Foodservice Technology & Information Systems
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Education
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2010 - 2018
Florida Atlantic University
Doctor of Philosophy (Ph.D.), Educational Leadership -
2003 - 2006
Nova Southeastern University
Master's degree, Business Administration -
1998 - 2000
Florida International University
Bachelor's degree, Hospitality Management -
1997 - 1998
International College of Hospitality Management "Cesar Ritz"
Hospitaliy Management
Community
