Experience

GBS|CIDP Foundation International

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Patient Engagement Coordinator

  • May 2021 - Present



Accolade, Inc.

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Healthcare and Billing Assistant

  • May 2020 - May 2021

  • Update primary care physicians and order ID cards for the member.• Research and interpret claims. • Provide online portal support by resetting passwords, validating email addresses and basic online navigation.• Provide subsidy confirmations and invoice corrections.• Process premium payments, refunds, canceling policies, demographic updates and prescription overrides. • Educate and empower members to communicate with third parties such as the Marketplace, Medical providers, and Telesales to get their problems addressed and resolved.

• Healthcare Assistant

  • Nov 2019 - May 2020

  • Support members through all aspects of healthcare in terms of benefits, claims, and referral programs. • Follow each member through the healthcare journey by providing guidance in a way where they can make sound decisions.• Use our own resources such as medical directors, Clinical Health Assistants, Registered Nurses, Pharmacist, Psychologist, Therapist, Dietitian, •. • • •. • Women’s Health, and Behavioral Health to give members the right care the first time around.• Build client relationships as point of contact through multiple media channels mobile app, online portal, and phone calls.



Simon & Simon, PC

• United States
• Law Practice
• 1 - 100 Employee

• Medical Coordinator

  • Dec 2018 - Nov 2019

  • Liaison between doctors’ offices and clients. • Schedules any MRI and CT appointments that are deemed medically necessary by physician. • Escalates all treatment issues or case related issues in weekly meetings with team manager.• Providing HIPPA, medical release forms, and LOR‘s to treatment facilities for clients. • Handling all insurance tasks such as 1P/3P claims, obtaining police reports, PIP apps and Affidavit of no insurance forms, statutory notices and spoliation notices, etc.• Client relations duties such as keeping clients updated on their cases and answering frequently asked questions about their cases.

• Litigation Paralegal

  • Nov 2017 - Dec 2018

  • Communicating with clients about their case statuses and overall process leading up to trial and or settlement.• Send authorizations to defense counsel that releases the client’s medical information, employment information, property damage, and all necessary information before discovery deadlines• Email defense counsel about discovery responses as deadlines appear and file motions if they aren’t compliant.

• Client Relations Specialist

  • Jul 2017 - Nov 2017

  - Receive new client leads from referral sources, website and inbound calls- Interact with referring attorneys and their offices- Schedule initial medical treatment appointment- Enter client information into client data base system- Professional demeanor and strong communication and phone skills- Strong attention to detail and follow up