Customer Support Analyst

• Sep 2023 - Present

Head Coach

• Sep 2023 - Present

Under 10s Girls SAP Under 10s Girls SAP

Online Service Coordinator

• Nov 2021 - Aug 2023

Highly dedicated and experienced Football NSW Support Specialist with a passion for leveraging online systems to enhance the football experience. Proven expertise in providing top-notch assistance to players, coaches, referees, and volunteers for seamless registration processes. Adept at collaborating with clubs and associations to streamline their entities within the National registration system. Proficient in managing qualifications and courses through the Qualification Management system and ensuring accurate competition data entry using the Competition Management system. Committed to delivering comprehensive training sessions and building strong relationships with stakeholders to provide best-practice advice. Skilled in tailoring online systems to cater to specific FNSW and stakeholder needs while supporting reporting and analysis for invoicing purposes. Show less

Online Support Specialist

• Oct 2021 - Nov 2021

Highly motivated and customer-focused Online Support Specialist with a passion for leveraging technology to deliver exceptional customer experiences. Skilled in providing expert assistance, troubleshooting, and resolving technical issues across various online platforms. Adept at cultivating positive relationships with customers by addressing inquiries promptly and ensuring their satisfaction. Committed to staying updated with the latest trends in technology and continuously improving support processes. Let's connect and collaborate to enhance customer satisfaction and optimize online support services. Show less

Technical Support Specialist

• May 2021 - Sep 2021

Highly skilled and customer-focused Customer Support Specialist with a proven track record in diagnosing and resolving technical issues related to Electra LED Changeable Signs. Committed to providing exceptional support by efficiently utilizing customer information to troubleshoot problems and guiding them through step-by-step solutions. Adept at offering expert advice, troubleshooting, and support on a wide range of internal IT queries. Passionate about delivering top-notch service and enhancing customer experiences with seamless problem-solving and IT assistance. Provide advice, troubleshooting and support on internal IT queries. Show less

IT Support Technician

• Nov 2019 - Apr 2021

Experience in providing IT support through a variety of channels: Phone calls, remote desktop, and face to face. Applying logical procedure to identify and resolve software, hardware, and network problems. Premium windows set up including entry of customers details, updating the latest software, installing software such as Office 365, Google Chrome, Anti-virus etc. RAM upgrades, laptop/desktop disassembly to install more RAM Replacement of faulty units/components. Provide advice to customers on their PC software related peripheral. Resolving customer complaints in an effective and timely manner Assisting customers in all printing needs. Scanning customers hard copy photos to digital. Edit the photos using Adobe Photoshop to improve quality, resize/remove objects. Experience with stock take procedures. Achievements: Received Microsoft Certified certificate as a retail technician, received 5/5 customer satisfaction in review. Show less

Social Media Manager

• Apr 2017 - Nov 2019

Highly creative and skilled Visual Content Creator with expertise in using Photoshop to craft captivating visuals tailored for social media platforms like Facebook and Instagram. Proficient in curating and scheduling engaging social media posts to drive audience engagement and brand awareness. Experienced in managing consumer interactions, responding to inquiries, and actively engaging with comments on social media. Enthusiastic about football and skilled in filming games for coaches and managers, providing valuable video analysis for strategic improvements. Show less

Manager

• Sep 2014 - Nov 2019

Passionate and results-driven professional with a strong background in organizing and managing competitions, national sporting events, social bookings, and corporate events. Proficient in utilizing the online system "Spawtz" to streamline team registrations, fixture generation, result updates, and player communication via email and SMS. Skilled in designing engaging holiday clinics and conducting enriching sessions for young individuals aged 11-17 during school breaks. Adept at fostering excellent relationships with centre staff, customers, and teams to ensure efficient operations and top-notch customer care. Experience in supervising staff and reporting to directors while building collaborative partnerships with other centres and community organizations. Committed to elevating the centre's profile through strategic promotions across local communities, businesses, and social media platforms. Show less