Experience

Vetsource Data Services

• Canada
• Veterinary Services
• 1 - 100 Employee

• Data Support Specialist

  • Dec 2021 - Present

  • Installed and integrated VetSource Data Integration tool, SyncVet, with the Clinics’s Practice Information Management System(PIMs) for over 2,000 Veterinary clinics. • Monitored, escalated and tracked client incidents regarding integrations using Salesforce, Jira and ServiceNow which promotes swift issue resolutions within the expected timeframe. • Documented findings and Resolutions on incidents Tickets. • Used SQL to Query and retrieve Data from Database Management System for further investigation. • Managed, monitored and supported new and existing veterinary practices integration using Monitoring Portal to track disconnected integrations and reconnecting in a timely manner. • Worked closely with the Devs Team and Integrations team escalating high level technical issues with integrations. Show less



TD

• Pakistan
• Technology, Information and Media
• 1 - 100 Employee

• Support Specialist at TD

  • Aug 2020 - Nov 2021

  • Coordinating the use of PEGA and Gateway as CRM tools to manage company clients’ information • Efficiently managed customer's requisitions from report until closure • Play a key role in addressing customer concerns and providing subject matter guidance to customers. • Exceeding corporate goals and playing the role of an ambassador for innovation and offering exceptional experiences and trusted advice for customers. • Effectively implemented safety management systems to minimize risks and hazards to prevent accidents at work Show less



ICF Next

• United States
• Marketing Services
• 700 & Above Employee

• Client Support Specialist

  • Jan 2020 - Aug 2020

  Managed and reviewed over 1000 client applications weekly using CRM platform (ERP) to ensure accurate documentation is sent to the Ministry of Finance. • Monitored, escalated and tracked client incidents using Teamwork project and CRM (ERP) which promotes swift issue resolutions within the expected timeframe. • Provided service support and recommendation of beneficial programs and opportunities to clients via the telephone and email to promote overall customer satisfaction. • Manage multiple platforms of support requests via telephone, e-mail, and live chat. • Responsible for data collection using MS excel to monitor interested clients with peculiar conditions such as loss of jobs due to COVID-19 which resulted in the implementation of the Ontario Energy Board innovative solution that provides an alternative initiative to apply for the program. Show less



Purolator Inc.

• Canada
• Freight and Package Transportation
• 700 & Above Employee

• Customer Support Specialist

  • Oct 2019 - Feb 2020

  Served customers efficiently and in a courteous manner via the telephone and in person. • Addressed and resolved basic incidents and requests; logs all incidents and requests. • Maintained and protected confidentiality with regard to all aspects of client care and employee information. • Provided, maintained, and removed security privileges for users. • Worked with members of the desktop/network teams and other workgroups within IT&S on projects and initiatives as needed. • Demonstrated ability and desire to learn Corporate, Division, and Facility-specific applications, technology, and terminology. • Ensured customers information and privacy was not exposed to cyber risks Show less



GCR (Global cybersecurity resource center)

• Technical Support Specialist

  • Sep 2018 - Feb 2019

  Developed and documented playbooks for incident response • Participated in On-Call Rotation to assist with Major Security Incidents • Reviewed of firewall rules across multiple zones to detect badly configured or overly permissive rules • Provided inputs to the grow early, rapidly and securely canvas for new entrepreneurs seeking early and rapid growth. • Provided administrative support to the Lead-to-Win accelerator • Conducted research on cyber security tools, techniques and methodologies Show less



Ecobank Nigeria

• Nigeria
• Financial Services
• 700 & Above Employee

• Information Technology Intern

  • May 2013 - Sep 2013

  Collaborated with a team to upgrade LANs, WANs internet/intranet and voice networks for internal bank customers with hardware troubleshoot. Configured, monitored and maintained the performance of network devices such as routers and switches to ensure proper functionality across 30 bank locations. Collaborated with a team to upgrade LANs, WANs internet/intranet and voice networks for internal bank customers with hardware troubleshoot. Configured, monitored and maintained the performance of network devices such as routers and switches to ensure proper functionality across 30 bank locations.