Partner

• Jan 2023 - Present

COO

• Feb 2022 - Present

Overseeing the day-to-day administrative and operational functions of the business,including:• Building an annual and monthly business operation work plan and monitoring execution• Overseeing and synchronizing the day-to-day operational functions of the company, managing and coordinating 30 consultants' day to day work• Implementing success metrics & KPI’s and drive continuous improvement and productivity• Developing and implementing methods for meeting company business goals• Leading and motivating employees to engagement and dedication• Responsible for recruitment and assessment process and training programs• Defining and implementing a project management and budget system Show less

Senior Project Manager

• Feb 2022 - Apr 2023

Responsible for the pre-sales, project management and customer relationship with more than 30 strategic clients.Managing all activities carried out by ERGO Consulting Group for the clients, including managing a team of consultants and analysts, PMO, leading and executing variety of projects.Field of expertise: - Organizational assessments- Operational excellence & Continuous improvement- Processes and Service improvement- Digital transformation- CRM- BPM- KPI's & OKR's- Product owner- Implementing and change management Show less

Project Manager

• Jan 2019 - Jun 2022

Leading business and organizational change in the fields of Strategy Implementation, Performance Management, Change Management, Service & Operation Excellence, Digital Transformation, Organizational Planning, Workforce and Service Standardization. Managing a team of consultants, project budget and revenue, client relationships and identifying new project opportunities.

Consultant

• Jan 2017 - Jan 2019

Management Consulting, including Optimization of the company's service/ operation processes and KPI's definition.Providing recommendations on the subject of customer segmentation, multi-channel CRMsystems, customer experience and customer satisfaction. Designing managerial and organizational tools to ensure performance excellence.

Junior Consultant

• Jul 2015 - Jan 2017

junior consultant in the following projects: Supply Chain Optimization - Maxima (gas company), Cylinder Tracking Strategy and Technology Recommendations - Maxima (gas company),Performance Excellence - Clal Insurance group, KPI's and BSC definition and measurement - Teva, CRM Strategy and Design - Bait va Gag (Real Estate Entrepreneurship company) and more.

Representative

• Jun 2013 - May 2014

responsible for customer service and supplier relationships on-site responsible for customer service and supplier relationships on-site